Responsible for providing first-line technical support to end users, managing IT service requests, and assisting with projects across all functions in the IT Department. This individual coordinates IT activities, provides technical support to project leads, and maintains IT documentation. The ideal candidate will possess a blend of technical expertise, project management skills, and excellent communication abilities.
Responsibilities
- Providing first-line technical support to end users, ensuring their technical issues are resolved promptly and efficiently.
- Managing IT service requests, handling the workflow from initiation to resolution.
- Assisting with IT projects across all functions within the Department, contributing to the successful completion of various IT initiatives.
- Coordinate IT activities, ensuring that all tasks and projects are well-organized and executed smoothly.
- Providing technical support to project leads, offering expertise and assistance to facilitate project success.
- Coordinate with subsidiary companies for IT-related work, ensuring seamless collaboration and integration
- Maintain IT documentation, keeping records of IT processes, procedures, and configurations up to date.
Qualifications
- Bachelor’s degree in information technology, Computer Science, or a related field.
- 0-2 years of experience in an IT support/helpdesk role
- Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, and common business applications.
- Experience with IT ticketing systems and remote support tools is a plus.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- IT certifications (CompTIA A+, ITIL, or equivalent) are an advantage but not mandatory.
About Us
TechSource established in 2009 is a wholly owned subsidiary of Dubai Investments PJSC. The Companies services range from Application Development and Maintenance, Integration solutions, to ERP, CRM, and Functional Consulting services. Over the last few years, TechSource has delivered significant performance improvements to market leaders in the Middle East and the Company provides appropriate tools and solutions to improve competitiveness and customer responsiveness, contributing to increased workplace effectiveness.