Job Summary
Assists Floor & Cocktail Servers in steps of guest service, resets tables in a speedy, professional and effective manner. Interacts with the dining room/lounge guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.
Job Activities
- Maintain professional appearance standards as directed in the Company Employee Handbook.
- Anticipate and accommodate the needs of the guests.
- Maintain the general cleanliness and orderliness of the tables.
- Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, servers, managers and chefs.
- Deliver, fill, re-fill water, as requested by guests and/or directed by servers.
- Clears and resets tables, cleans table area, including banquettes, during service.
- Helps ensure guest satisfaction through active participation in service.
- Maintain general cleanliness of stations and entire venue.
- Complies with Department of Health and company sanitation standards.
- Properly sets-up floor and side stations, performs side-work and other opening/closing procedures as directed by management, including:
- Responsible for making sure all tables and chairs/banquettes are clean and free of debris
- Sets tables with proper settings
- Wipes down chairs, tables and banquettes
- Stocks side-stations with prescribed supplies
- Performs opening side-work as prescribed
- Performs closing side-work as prescribed
- Participates in, when available, marking tables for upcoming courses (apps, entrees, desserts).
- Reports all breakage, damage of equipment or furniture immediately to management.
- Attends and participates in daily pre-service meetings.
- Attends and participates in any training sessions or departmental meetings.
- Learn by listening, observing other team members and sharing knowledge while leading by example.
- Portrays a positive and professional attitude.
- Demonstrates knowledge of Company, its partners and supporting hotel environments.
- Works as part of a team and provides help and support to all fellow team members.
