What You Get To Do:
The Area Manager oversees multiple residential homes and staff teams within an assigned region, providing leadership, operational oversight, and program support to ensure high-quality, person-centered services and compliance with state, licensing, and Medicaid requirements.
This role focuses on team leadership, staff development, program operations, compliance oversight, and problem-solving. The Area Manager partners with staff, leadership, individuals served, families, and community stakeholders to maintain smooth operations, support employee accountability, and ensure consistent, compliant care across all programs.
The Area Manager also plays a critical role in maintaining operational stability, addressing program concerns, and supporting individuals in making meaningful choices within community-based residential settings.
Responsibilities:
Program Leadership & Team Development: Supervise, coach, and support employees across assigned residential programs while promoting accountability, teamwork, professional development, and high-quality service delivery. Support hiring, onboarding, scheduling, training, and ongoing staff development initiatives across assigned programs.
Program Operations & Compliance: Oversee daily operations of multiple homes and programs to ensure services remain person-centered, compliant, and aligned with organizational standards, policies, licensing requirements, Medicaid Waiver regulations, and certification standards. Maintain readiness for audits, inspections, and licensing reviews.
Participant & Family Support: Promote individual choice, independence, and person-centered planning while assisting with operational, staffing, participant, and family concerns in a positive and professional manner.
Operational Performance & On-Call Support: Monitor staffing trends, program performance, operational needs, and fiscal responsibilities in partnership with leadership teams while participating in on-call rotation and responding to emergencies or operational concerns as needed.
What Makes You A Great Fit:
Must Have:
Education: Bachelor’s degree in Human Services or a related field required, including Psychology, Counseling, Sociology, Allied Health, or Human Services
Experience: 2–3+ years of experience supporting individuals with intellectual and developmental disabilities, long-term care, or community-based services, including prior supervisory or management experience within residential or human services settings
Program Knowledge: Understanding of person-centered supports, compliance standards, and Medicaid Waiver or HCBS, CIH services preferred
Technical Skills: Proficiency with Microsoft Office programs and the ability to adapt to new technology platforms
Licensure & Transportation: Valid driver’s license with a driving record that meets agency insurance requirements
Nice to Have:
Industry Expertise: Experience supporting multi-site residential or community-based programs
Leadership Development: Experience with staff development, training coordination, or leadership mentoring
Operational Insight: Data-driven performance management experience
Regulatory Knowledge: Knowledge of Indiana-specific disability service regulations, including residential and community-based program standards
We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law.
11/11
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Job details are sourced from the employer's original posting.
Open job postingAbout the company
At Dungarvin, we are more than a national provider of support services—we are a mission-driven organization rooted in respect, inclusion, and person-centered care. Since 1976, we have been committed to enhancing the quality of life for individuals with intellectual and developmental disabilities, including those with mental health, behavioral, and complex medical needs. Dungarvin’s mission is simple yet powerful: respecting and responding to the choices of people in need of supports.  This mission guides everything we do—from the way we build individualized service plans to how we engage with families, teams, and communities. We believe each person deserves to direct their own life, and we work to ensure their voices are heard and honored. Operating across fifteen states, our team members—from direct support professionals to administrative staff—share a common purpose: to empower people with disabilities to live meaningful lives, on their own terms. Through Medicaid and Community Support Waivers, we deliver flexible, high-quality services tailored to each individual’s goals, values, and aspirations. Join our Dungarvin family and help us make a lasting impact—one person, one voice, one choice at a time.