Are you customer-focused with a knack for troubleshooting tech issues and helping people? Do you enjoy variety in your day handling calls, tickets, and documentation while building skills in a growing IT environment? If so, we’re ready for you to join our team as a Service Desk Analyst!
In this role, you’ll be the first point of contact for staff tech support, resolving software, hardware, printing, and basic networking issues via phone, email, and our ticketing system. With recent acquisitions driving growth and ongoing shifts to cloud-based tools, you’ll gain broad hands-on experience with Microsoft 365, Azure AD, and more in a supportive nonprofit setting.
WHAT YOU WILL DO:
MUST HAVE:
NICE TO HAVE:
SKILLS CRITICAL FOR SUCCESS:
WHY YOU’LL LOVE THIS ROLE:
This is an excellent opportunity to dive deep into a wide range of technologies (M365, Azure AD, SysAid, Mitel, etc.) in a mission-driven environment. Enjoy a flexible working environment with a hybrid schedule, a supportive and easy-going team, and a steady, predictable workflow that supports strong work-life balance. It’s an ideal place to learn quickly, tackle varied daily challenges, and grow your technical confidence in a positive setting where your troubleshooting directly helps staff deliver person-centered care across our communities.
If you’re eager to dive into diverse tech, help people daily, and develop in a collaborative atmosphere, this role offers meaningful work and real learning opportunities every day.
IMPORTANT INFORMATION:
We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law.
Please note: The deadline for all internal job applications is one week from the initial posting date.
#DDIJ
#LI-JQ1
11/13
Job details are sourced from the employer's original posting.
Open job postingAbout the company
At Dungarvin, we are more than a national provider of support services—we are a mission-driven organization rooted in respect, inclusion, and person-centered care. Since 1976, we have been committed to enhancing the quality of life for individuals with intellectual and developmental disabilities, including those with mental health, behavioral, and complex medical needs. Dungarvin’s mission is simple yet powerful: respecting and responding to the choices of people in need of supports.  This mission guides everything we do—from the way we build individualized service plans to how we engage with families, teams, and communities. We believe each person deserves to direct their own life, and we work to ensure their voices are heard and honored. Operating across fifteen states, our team members—from direct support professionals to administrative staff—share a common purpose: to empower people with disabilities to live meaningful lives, on their own terms. Through Medicaid and Community Support Waivers, we deliver flexible, high-quality services tailored to each individual’s goals, values, and aspirations. Join our Dungarvin family and help us make a lasting impact—one person, one voice, one choice at a time.