Location: San Jose, Costa Rica- Hybrid
Segment: Global IT
Direct Report To: Sr Manager Infrastructure Hosting Services
We are looking for a Infrastructure Automation Engineer to automate the majority of our Infrastructure Hosting workload. You will build automations that replace manual, ticket-driven tasks with reliable, repeatable, and auditable processes, delivered as self-service requests to the business.
Responsibilities
- Identify and prioritize manual Infrastructure Hosting tasks for automation, building on work already delivered in Azure and DevOps.
- Develop automations as code and run them through Azure DevOps pipelines, applying engineering standards: version control, peer review, testing, secrets management, logging, and error handling.
- Automate provisioning, configuration, and lifecycle management of both Azure and on-premises components (for example servers, storage, and networking).
- Integrate automations with ServiceNow so requests submitted through custom forms trigger the pipelines and return status to the requester; build the forms or partner with the ServiceNow team to deliver them.
- Document automations and runbooks and enable infrastructure teams to use and support them.
- Monitor and improve automation reliability, performance, and security compliance.
- Share knowledge and contribute to team automation standards.
Qualifications
Must-Have
Nice-to-Have
- ServiceNow development experience (Service Catalog, Flow Designer, Orchestration/IntegrationHub, REST integrations, custom forms).
- Experience with configuration management tools (for example Ansible, DSC).
- Familiarity with ITIL processes, change management, and CMDB.
- Azure certifications (for example AZ-104, AZ-400).
#LI-JJ1
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If you can imagine yourself in this role, we look forward to hearing from you. Duracell is committed to hiring incredible talent, and as such, offers competitive compensation packages and employee benefits. To this same end, Duracell respects and values the aspects that make each candidate unique and, as an Equal Opportunity employer, is committed to providing a work environment that is free of discrimination against employees and applicants on the basis of any factor prohibited by applicable laws and regulations.
About Us
Duracell is the world’s leading manufacturer and marketer of high-performance alkaline batteries, complemented by a portfolio of high quality, market leading specialty, rechargeable and professional batteries. Duracell’s products power numerous critical professional devices across the globe such as heart rate monitors, defibrillators, telemetry devices, smoke detectors, fire alarms, automated valves and security systems. As the leader in the professional power category, Duracell has a rich history of innovation, continuously introducing batteries that are smaller, thinner, with more energy and longer lasting than competitive brands. Since March 2016, Duracell has found its permanent home within Berkshire Hathaway (ranked #4 World's Most Admired Companies by Fortune Magazine and #3 in the Fortune 500), and will continue to focus on sustainable growth, industry-leading innovation while creating long-term value for our customers and consumers. At Duracell, integrity, end-to-end accountability across all levels, fast decision-making and a “can do” attitude is highly valued.
