Job Title: Team Lead: Business & Systems Analysis
Reports to: Competency Head / Competency Lead Product and Delivery
ROLE OVERVIEW
This role is dynamic, yet it has a specific focus on DVT’s Business and System Analysis service offering, quality and This is a hands-on, client-embedded Team Lead role responsible for delivering Business and Systems Analysis while supporting and coaching a team of consultants within a client engagement.
The role balances delivery execution with enabling team performance, ensuring high-quality outputs, aligned delivery, and strong client relationships.
The individual contributes directly to client success while representing DVT as a trusted delivery partner.
EXPERIENCE AND SKILLS
- 7–12+ years’ experience in:
- Business Analysis
- Systems / Technical Analysis
- Experience working within client delivery environments
- Proven experience in:
- Leading or mentoring consultants within delivery teams
- Agile and hybrid delivery environments
- Strong hands-on delivery capability (player-coach model)
- Consultancy mindset and client-facing experience
- Demonstrated servant leadership capability
ATTITUDES
- Passion for people and training
- Enthusiastic and committed
- High EQ and change management 101
- Ability to work under pressure
- Delivery and quality focused
- Work to achieve tight deadlines (sense of urgency)
- Professionalism (conduct and appearance)
- Motivated and positive
- Show initiative to expand the business
- Awareness of the environment
- Takes initiative within the client environment to improve delivery and outcomes
- Professional, positive, and solutions-driven
RESPONSIBILITIES
Delivery Execution (Player-Coach):
You are first and foremost a delivery professional. You are comfortable being hands-on and actively contributing to analysis delivery while leading others.
You:
- Perform business and systems analysis activities within client engagements
- Drive requirements elicitation, analysis, and documentation
- Translate business needs into clear, structured outputs that delivery teams can execute against
- Bridge the gap between business stakeholders and technical teams to ensure alignment and feasibility
- Lead by example by contributing directly to delivery outputs
.
Team Leadership & Coaching:
You see yourself as an enabler of people. You lead from within the team, not outside of it.
- Support and coach Business Analysts and Systems Analysts within the client environment
- Provide day-to-day guidance, feedback, and mentoring
- Ensure consistent quality of outputs across the team
- Help consultants navigate challenges, ambiguity, and stakeholder expectations
- Build a culture of collaboration, ownership, and accountability
- Your success is measured by the success of your team
- Enabling others to perform is just as important as your own delivery
Client Engagement & Relationship Management:
You do not see yourself as a salesperson, but you build strong, trusted relationships naturally.
- Develop and maintain strong relationships with client stakeholders
- Facilitate workshops, discussions, and alignment sessions
- Act as a trusted delivery advisor within the engagement
- Understand the client’s environment, challenges, and priorities
- Ensure the team is aligned to deliver against client outcomes and expectations
You become the glue between business, technology, and delivery execution
Delivery Quality & Governance:
You understand that delivery excellence drives growth.
- Identify opportunities within the engagement to:
- Improve delivery outcomes
- Extend value through additional support or services
- Provide insight to delivery leadership on:
- Client needs
- Team performance
- Opportunities for improvement
- Ensure consultants are effectively positioned and delivering value within the client context
Mentorship & Growth:
You Your passion for people is evident in how you show up every day.
- Mentor and support consultants in their career growth and development
- Share knowledge, experience, and practical insights
- Support continuous learning and improvement within the team
- Create an environment where consultants feel supported, challenged, and motivated
You are:
- A servant leader
- A coach
- A trusted peer
You can fail and can share how you failed. You are comfortable failing, admitting, learning, being transparent and being a servant of change
A Snapshot Summary of your Responsibilities:
We want you to:
- Deliver high-quality Business and Systems Analysis within client engagements
- Lead and support a team of consultants within the client environment
- Coach, mentor, and enable team members to perform at their best
- Build strong, trusted client relationships through delivery excellence
- Ensure consistent, high-quality outputs across all analysis work
- Contribute to improving delivery outcomes and client value
- Represent DVT professionally and positively within the client space
MINIMUM REQUIREMENTS
- Relevant qualification in Business Analysis / Information Systems / IT
- Required: Any professional accredited certificate/diploma/degree in Business Analysis
- Required: 2 of the following certifications:
- Diploma in Business Analysis
- Postgraduate Diploma in Management
- Advantage but not compulsory: Any Agile certification
- IBA certifications (CBAP, CCBA, etc.)
Gallup strengths
- At least 2 strategical strengths in top 5
- At least 2 executional strengths in top 5
- At least the following strength in your top 10: Relator
- At least the following strengths in your top 10: Achiever or Responsibility
The things we know you are good at:
- Working with people
- You are a natural persuader, influencer and change manager. And that’s why you are a suave communicator.
- You love working with people and liaising with external forums to keep abreast with industry best practice
- You cope well with pressures & setbacks and have a high tolerance for ambiguity. But also know how to get more ‘black & white’ out of the grey
- You get a kick from closing business opportunities and selecting and assigning staff to suitable projects/clients
- You are a great communicator and living the Agile values as part of your lifestyle.
- You’re ethical & values orientated and are always seeking to inch the bar higher by sustaining an honorable and fair business
- You’re an achiever & seek to meet your personal work goals and objectives (You’re going somewhere, and you want your journey to be centered around people & client centricity)
