Field Service Technician
The Job:
The main responsibilities will include conducting repairs, running calibrations, troubleshooting electronics, and taking service trips to the customer sites. This is a dynamic role that requires excellent problem-solving skills, strong technical knowledge and exceptional customer service skills.
Who We Are Looking For:
- The ideal candidate with excellent communications skills and can explain technical concepts to non-technical users and customers clearly.
- A team player who can work in different environments and has the electrical aptitude to solve all types of service problems.
What You’ll Do:
- Troubleshoot, maintain, test, and calibrate industrial flow, level, and temperature measurement instrumentation at the customer site.
- Installation start-up and commission instrumentation at the customer’s location.
- Manage both areas of routines such as answering technical support calls, responding to emails on post sale product support, and travel to customer site for troubleshooting support.
- Troubleshoot and maintain instruments that interface to customer’s control systems including DCS, PLC's, MMI, SCADA and with other industrial field control devices such as pressure transmitters, thermocouples, and analyzers.
- Perform calibration and input operating parameters and specifications as defined by customer’s plant specifications, management and/or engineers.
- Document field service customer site visits via Field Service Reports and expense reports.
- Train FCI personnel, customers, and sales channel partners regarding the installation, operation, integration, configuration, service, and usage of FCI products.
