Customer Service & Administrative Associate

The Duties and Responsibilities of the Customer Service & Administrative Associate shall include the following:

• Taking customers’ purchase/sales orders
• Corresponding with customers (domestic & international) over the phone, via email, and in-person regarding forecast of their purchases and queries they may have
• Communicating with factories regarding orders and transit time
• Streamlining communication between the President of the company and sales reps, customers, manufacturers, and employees
• Monitoring production schedules
• Processing, entering, and updating purchase/sales orders and data into the in-house database
• Coordinating shipments
• Assist with labeling and packaging of orders
• Receiving production samples of orders
• Employing problem-solving skills and corrective action planning in the event of an error with manufacturing and/or delivery
• Administrative tasks, such as scheduling, answering incoming calls in a professional and timely manner, mailing, and filing
• Other duties as assigned

Qualifications:

• High school diploma or general education degree (GED)
• 3+ years of customer service and administrative experience in a professional environment
• Strong communication skills, including both over the telephone and in-person
• Problem-solving and multi-tasking capabilities
• Proficiency in Microsoft Word, Excel, and Outlook
• Exceptional organizational and multi-tasking skills
• Ability to be detail-oriented, remain calm under pressure while also demonstrating a sense of urgency, and follow instructions with limited supervision
• Excellent interpersonal skills with an aptitude for maintain a professional demeanor when handling complex issues
• Experience with inventory software is a plus

All your information will be kept confidential according to EEO guidelines.