Job Title: Assistant Manager, Custom Recruiting
Location: Noida, hybrid
Responsibilities:
The Custom Recruiting team specializes in sourcing and recruiting niche B2B respondents for quantitative and qualitative surveys. The Assistant Manager supports the day-to-day leadership of Dynata's Custom Recruiting operations team. This role helps drive recruiting performance, respondent quality, capacity planning, and operational consistency while providing coaching, training, and leadership development. This individual serves as a key operational partner to the Custom Recruiting Manager.
- Provide ongoing coaching, mentorship, and performance feedback to Team Leads and Agents.
- Serve as an escalation point for recruiting challenges, operational issues, and team concerns.
- Support recruiting, interviewing, onboarding, and training of new employees.
- Foster a culture of quality, accountability, collaboration, continuous learning, and operational excellence.
- Assist with workload balancing and resource allocation across projects.
- Partner with Project Managers and Team Leads to ensure recruiting efforts align with project objectives, timelines, and client requirements.
- Monitor recruiting performance across active projects and ensure recruiting teams consistently follow established processes, quality standards, and project specifications.
- Provide guidance on sourcing and recruitment strategies for difficult-to-reach B2B audiences.
- Assist in developing and implementing recruiting best practices, tools, and workflows.
- Conduct quality reviews and identify opportunities for improvement in recruiting practices.
- Proactively identify project risks and recommend mitigation strategies.
- Provide leadership coverage and decision-making support in the absence of the Manager
Experience / Qualifications:
- 5+ years of experience in market research recruiting, B2B recruiting, call center operations, field management, or related operational leadership roles.
- 2+ years of people leadership experience, preferably managing supervisors or similar frontline leaders.
- Demonstrated success coaching individuals and teams to achieve productivity and quality goals.
- Strong understanding of B2B respondent recruiting methodologies and outreach strategies.
- Experience managing multiple priorities in a fast-paced operational environment.
- Strong analytical and problem-solving skills with the ability to make data-driven decisions.
- Excellent written and verbal communication skills.
- Experience using CRM, contact management, or recruiting platforms preferred
- Proficiency in Microsoft Excel, Outlook.
- Ability to work independently, drive accountability, and lead through influence.
