Operating as the lead point of contact for any and all matters specific to your account (exhibitors)
Building and maintaining strong, long-lasting customer relationships
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Identify areas for improvement to meet customers satisfaction
Help customers through email, phone, online presentations, screen-share, and in-person meetings
Advanced German is a must (English and Polish are nice to have)
Ability to prioritize among competing tasks
Verbal and written communication skills
Very good listening, negotiation, and presentation skills
Critical thinking and problem-solving skills
Basic knowledge in Microsoft Office Suite/Google Apps
Knowledge/interest in e-commerce and tech is a plus!
Partially remote work is possible after the onboarding process is completed
Participation in the industry events in Germany/Europe
MacBook for your private usage
Fresh and healthy office lunch every day
Dog-friendly office
Job details are sourced from the employer's original posting.
Open job postingAbout the company
We’re looking for a full-time or part-time Customer Success Manager to join our team! We’re in need of a hands-on, solution-oriented, and driven person who can wear multiple hats. If you’re interested and do not possess all of our requirements, do not hesitate to apply regardless! We’re open to teaching you if you’re “the one” for us.