Job Title: DC Operator
Job Location: NYC, NY
Job Type: Fulltime/Permanent Opportunity
Job description:
- Monitor all batch flow processing and insure timely completion of endpoints/milestones.
- Identify delays or bottlenecks using proprietary and vendor tools and resolve or escalate accordingly.
- Perform level 1 and level 2 supports and resolution for all batch abends.
- Track incoming and outgoing transmissions ensuring they meet deadlines, escalating to appropriate vendors and Datacenter management when necessary.
- Monitor real time performance of the computing environment utilizing automated solutions, 3rd party monitoring software and in-house proprietary tools.
- Perform scheduled and unscheduled system shutdown and startup (IPL) utilizing the Hardware Management Console (HMC); perform environmental verifications after IPL is complete.
- Perform and verify system configuration changes as specified during weekend maintenance / shutdown periods.
- Respond to all hardware faults or failures requiring escalation and support from outside vendors. Work with vendors toward resolving these incidents. Report them via problem tracking software.
- Respond to all console messages and alerts requiring intervention and action.
- Track and document all outages and incidents which adversely impact the environment
- Candidate must have experience in Mainframe batch environment.
- knowledge of support operations, best practices and processes
