Incident / Problem Manager

Job Title:         Incident / Problem Manager

Job Location: Irwindale, CA

Duration:         Permanent / Full Time

JOB DESCRIPTION: 

• Excellent communication skills - Both verbal and written

• Ability to drive and control Technical & Management bridge during Major Incidents

• Ability to determine the Incident priority based on Business impact and urgency

• Ability to Understand Outage & the associated Business impact thru effecting probing skills and bring required support personnel to the Technical bridge

• Effectively communicate the Outage status with updates to Leadership teams

• Effective collaboration between Various Resolving Groups to get the service restoration as quickly as possible

• Ensuring progression or implementation of CRs relating to Major Incidents

• Broadcast MI communication on regular intervals as per the process

• Providing post MI summary report to stakeholders

• Ability to coordinate with multiple resolver groups/third party vendors

• Effective handshake with Problem Management team during Major Incidents for RCA

All your information will be kept confidential according to EEO guidelines.