SAP Solution Manager Functional Consultant

Roles & Responsibilities
•    Involve in Onsite-Offshore coordination activities (handover-takeover, off business hour activity tracking, offshore reporting)
•    Provide Solution Manager support to SAP implementation as well as support teams and internal customers/clients

Technical/Functional Skills
•    Strong functional knowledge of SAP Solution Manager with at least 1 end-to-end implementation project and 2 support projects as a Solution Manager Functional SME for following areas o    Incident Management (IT Service Management) o    Change Request Management (ChaRM) o    Managing Solution Manager Projects and Blueprint o    Integration with ARIS
•    Strong knowledge of various Solution Manager Features
•    In depth configuration expertise of Incident Management process and IT Service Management features in Solution Manager
•    Configuration knowledge of Change Management process (ChaRM), Project Management, Quality Gate Management, integration with HP-ALM and ARIS.
•    Knowledge of SAP CRM Service Module is an added advantage.

•    Experience as the Solution Manager Functional SME in at least 2 Incident Management implementations
•    Experience with all aspects of Solution Manager implementation including, but not limited to, gathering requirements, designing the future state operations solution, as well as supporting testing and post implementation activities
•    Experience with gap analysis and strategic roadmap/blueprint development for Solution Manager
•    Extensive experience in Onsite-Offshore working model.

All your information will be kept confidential according to EEO guidelines.