Maintenance

Position Summary

The Property Management Specialist supports the operational, maintenance, and property management needs of the organization through hands-on fieldwork, preventative maintenance, training support, equipment oversight, and quality assurance. This role works closely with Property Managers, Regional Supervisors, and interdisciplinary teams to ensure properties, equipment, and services are maintained at the highest level of quality, safety, and professionalism.

The ideal candidate is proactive, detail-oriented, mechanically inclined, and able to communicate effectively while managing multiple responsibilities across various properties and projects.

Essential Duties and Responsibilities

Property Maintenance & Operations

Complete assigned punch lists, maintenance tasks, and projects in a timely manner while providing consistent communication regarding progress and completion status.

Perform proactive maintenance and repairs related to areas of expertise, including:

General maintenance

Painting

Basic plumbing

Janitorial and cleaning services

Apartment turnovers/flips

Moving services

Conduct scheduled property routes and identify opportunities for improvement, preventative maintenance, or additional service needs.

Complete and submit maintenance request forms in accordance with Key Performance Indicators (KPIs) and organizational procedures.

Maintain equipment quality, monitor usage, and ensure tools and equipment remain in good working condition.

Maintain company vehicles and trailers in safe and operational condition and communicate repair or replacement needs promptly.

Purchase necessary supplies and materials while accurately tracking expenses, billable time, and invoicing support related to property management services.

Training & Team Support

Support Regional Supervisors with maintenance needs and assist in developing supervisory and operational skills.

Provide equipment training and best-practice instruction to new employees and team members.

Participate in quarterly safety trainings and reinforce workplace safety standards in the field.

Communication & Documentation

Participate in weekly 1:1 meetings.

Effectively communicate operational needs, project updates, concerns, and recommendations with managers and supervisors.

Ensure timely and accurate completion of required documentation, including:

KPIs (Key Performance Indicators)

Expense reports

Maintenance records and related reporting

Quality Assurance & Program Development

Ensure accountability, professionalism, and quality control across assigned projects and services.

Maintain the highest quality standards in all services delivered.

Identify opportunities to improve program effectiveness, operational efficiency, and service delivery.

Foster a positive and collaborative culture among interdisciplinary teams, employees, and partner agencies.

Requirements
Minimum Qualifications

High school diploma or GED required.

Previous experience in property management, maintenance, janitorial services, construction, facilities support, or a related field preferred.

Experience with basic maintenance tasks including painting, minor plumbing, repairs, and equipment operation.

Valid driver’s license with acceptable driving record.

Ability to safely operate tools, equipment, trailers, and company vehicles.

Strong organizational skills with the ability to manage multiple tasks and priorities.

Effective verbal and written communication skills.

Ability to work independently while also collaborating with supervisors and interdisciplinary teams.

Basic computer and documentation skills, including expense tracking and electronic timekeeping.

Ability to lift, carry, push, and pull equipment and materials as needed.

Commitment to professionalism, safety, accountability, and high-quality service delivery.

Preferred Qualifications

Trade-specific experience or certifications in maintenance, janitorial services, construction, painting, plumbing, or facilities operations.

Experience working in human services, residential programs, or property support environments.

Supervisory or team leadership experience preferred.

Job Requirements – Residential Maintenance

• Previous experience in residential maintenance, property upkeep, or a related field preferred.

• Basic knowledge of plumbing, electrical repairs, carpentry, painting, and general household maintenance.

• Ability to complete routine repairs and preventive maintenance, and recognize when a licensed professional is needed.

• Ability to use common hand and power tools safely.

• Strong attention to detail and the ability to identify and report safety concerns.

• Good time management and the ability to prioritize maintenance requests.

• Respectful communication with residents and staff, including protecting residents’ privacy and personal belongings.

• Dependability and the ability to work independently and as part of a team.

• Ability to perform essential duties, which may include standing, bending, kneeling, climbing ladders, and lifting or moving supplies, with or without reasonable accommodation.

Include if applicable:

• Valid driver’s license if travel between homes is required.

• Availability for occasional evening, weekend, or emergency maintenance calls.

• Experience with lawn care, snow removal, or exterior property maintenance.