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Job Description:
We are UPS, the world's largest package delivery company and we are looking for Customer Service Agent to join our Customer Service department/Head Offices at Koropi (on site job)
Main responsibilities
‣ Handle incoming calls for pick up, track and trace, service guarantees & service information, export shipments exception and other enquiries, in professional manner, with objective to provide quality telephone customer service.
‣ Understand UPS service, product, systems and procedures
‣ Identify and record customer concern or issues
‣ Recommend solutions about service concerns to management
‣ Identify potential needs of customers and submit sales leads
Qualifications
‣ Prior experience in customer service will be considered as a plus
‣ Computer skills (CRM systems) and ability to use office equipment are required
‣ Fluency in Greek and English is a must
‣ Be flexible to work in shifts ( 08.00- 16.00//09.00-17.00// 10.00-18.00// 10.30-18.30 in rotation) and able to work under pressure
‣ Be Patient, with a Friendly approach and Can-do attitude
‣ Problem solving skills & able to follow procedures
What we Offer:
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
E51 Greece is a company operating in Greece, likely involved in logistics or e-commerce fulfillment given the job posting.