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Job Description:
This position communicates with customers in order to solve billing issues while providing excellent customer service. This position resolves discrepancies, research billing issues, makes adjustments as necessary, educates customers on billing services UPS offers, and initiates contacts (cross-functional and external) to resolve billing problems.
The position will be part of the Billing organization and will primarily support Duty & Tax (D&T) invoicing and related billing activities.
Responsibilities
- Support Duty & Tax (D&T) invoicing processes and related billing activities.
- Research, validate, and process customer refund requests and merchandise reimbursement transactions.
- Reconcile refund activity and ensure accurate accounting, reporting, and documentation of transactions.
- Investigate and resolve billing exceptions, discrepancies, and invoicing issues in a timely manner.
- Respond to customer inquiries regarding billing, refunds, and transaction status.
- Coordinate with internal stakeholders to support the accurate and timely resolution of billing-related matters.
- Perform self-billing activities and support electronic invoicing reporting requirements, including myDATA compliance.
- Support regulatory and compliance initiatives impacting invoicing and reimbursement activities, including requirements of the Hellenic Telecommunications and Post Commission (EETT)
- Undertake additional billing, invoicing, compliance, and operational support activities as assigned by management.
- Provide backup support for other Billing team members to ensure business continuity and service levels.
Qualifications:
- Bachelor's Degree or International equivalent Business or other related field - Preferred
- Proficiency in Microsoft Office applications, particularly Excel.
- Strong analytical, reconciliation, and problem-solving skills.
- High attention to detail and accuracy.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Proficient in English with the ability to communicate effectively in a business environment.
- Ability to work independently and collaboratively within a team environment.
- Experience in Billing or Finance Operations is preferred.
What we Offer
- Work 5 Days / week: Monday to Friday (free weekends)
- Competitive Salary
- Transportation to and from Koropi metro station with company bus
- Private Life and Health Insurance upon successful completion of the probation period
- Full training to help you perform at your best.
- Career growth opportunities through our "Promotion from Within" policy.
- Employee discounts on personal shipments
- Employee Assistance Program supporting health and wellbeing.
Employee Type:
Permanent
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