Care Coordinator (Veterans)

The Veterans Care Coordinator/Navigator will provide care coordination/patient navigation services to Jefferson County veterans who are engaged in behavioral health services at the Jefferson County Community Mental Health Program (CMHP) – CCBHC/Certified Community Behavioral Health Clinic.

Duties:

• Veterans Care Coordinator/Navigator duties will largely consist of the following (not be limited to): Direct interactions with veterans who are open in behavioral services at the Jefferson County CMHP-CCBHC.
• Telephone contacts, which include veterans in CMHP-CCBHC services, who need support, may be struggling and may need crisis mental health services and/or rapid access to SUD assessment, detox, and treatment services.
• Also, doing reminder calls to veterans who are scheduled for assessments, groups, individual sessions, medication management appointments, and other BestCare services in Jefferson County.
• Transportation: taking clients to some counseling/treatment appointments, when appropriate and if approved by supervisor.
• Helping veterans in behavioral health services connect with medical services, including primary care, and helping them connect with OHP Assisters when indicated.
• Referrals to and assistance with accessing various services, when appropriate (i.e.
• Food Bank, LINC, primary care/medical services, community college, parenting, etc.).
• Case management services, including documentation.
• Helping clients develop and connect to community-based pro-social or wellness-oriented recovery activities and veterans’ activities.
• Being part of a CCBHC-CMHP behavioral health treatment team and working closely with clinicians, medical practitioners, and peer support.
• Connecting with the CCBHC-CMHP Prevention-Health Education Team to work on veterans’ suicide prevention strategies, initiatives, and community trainings.
• Other duties as assigned by the Program Director or Mental Health-Adult Team Program Manager.
• ORGANIZATIONAL

RESPONSIBILITIES:

Models BestCare’s mission, vision, and values , promoting integrity, compassion, and collaboration; Supports the organization’s commitment to equity, respect, and inclusion , fostering an environment of open-mindedness, cultural awareness and respect for all individuals; Aligns department goals with organizational strategic initiatives; Complies with Code of Conduct, Business Ethics, Employee Handbook , and all relevant policies and OARs; Maintains professionalism, confidentiality, and compliance with HIPAA , 42 CFR , and Oregon statutes; Completes assigned training timely and satisfactorily, and attends other seminars, training, and educational opportunities to develop professional skills and abilities; Ensures that any required certifications and/or licenses are kept current and renewed timely; Works independently and collaboratively as a positive member of the BestCare team; Performs other organizational duties as assigned.