Salary: £26,471 per annum (Pro-rata if part time)
Contract type: Permanent
Working pattern: Full-time
Closing date: Friday 16 October 2026
Interview date: To be announced
How to apply: Applications must be submitted using our application form. To download a full job pack and an application form, please visit www.citizensadvice1066.co.uk/getinvolved
Who to contact if you have a query: [email protected]
Make a real difference to local people facing financial hardship
Citizens Advice 1066 is seeking a compassionate and motivated Assessment Officer to join our Crisis Payments Service.
This role is at the heart of delivering emergency financial support to residents experiencing hardship. You'll assess applications, make evidence-based decisions, identify safeguarding concerns and help people access wider support that can improve their long-term financial resilience.
What you'll be doing:
Assessing applications against eligibility criteria
Conducting client assessment interviews
Making award recommendations
Identifying safeguarding concerns and escalating where required
Maintaining accurate records and case information
Signposting and referring clients to additional support services
Working closely with local partners and stakeholders
We're looking for someone who:
Has experience in assessment, casework, customer support or interviewing
Can make balanced and evidence-based decisions
Has excellent communication and interpersonal skills
Understands safeguarding and confidentiality
Is organised and able to manage competing priorities
Enjoys helping people through challenging situations
Knowledge of welfare benefits, debt, housing or financial inclusion is desirable but not essential.
What we offer
31 days annual leave including bank holidays (rising with service). Pro rata for part-time.
Employer pension contribution
Employee wellbeing support
TOIL scheme
Training and development opportunities
A supportive and inclusive workplace
Please note: We do not accept CVs.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
East Sussex County Council is the local government authority for the administrative county of East Sussex, England.