Director of Outpatient Services

Overview

We are hiring a Director Of Outpatient Services to build and manage our PHP/IOP program!Location: Onsite in Knoxville, TN

Why You’ll Love This RoleWe know top talent deserves top rewards. Here’s what you’ll enjoy:• Relocation Assistance- We’ll support your move with a generous relocation package.• Professional Growth & Career Pathing - your development is our priority.• Executive Mentorship – Paired with a corporate clinical support from day one• Competitive Salary & Bonuses• Comprehensive Health Benefits - Medical, dental, vision, 401(k) with Company Match• Generous PTO - Includes vacation, holidays, extended sick leave, and mental health days.• Industry-Leading Training & Support - You’ll be paired with a corporate clinical mentor from day one.

About UsEast Tennessee Behavioral Health is a 90‑bed inpatient psychiatric hospital in Knoxville, Tennessee, providing acute inpatient treatment for adolescents, adults, and seniors. The facility offers a full continuum of care, including inpatient services, a partial hospitalization program (PHP), intensive outpatient programs (IOP), detox services, medication management, and evidence‑based therapies.Why Join UsJoin a mission-driven team dedicated to making a real impact in behavioral health. At East Tennessee Behavioral Health, you’ll work alongside experienced clinicians in a collaborative environment where your expertise is valued and your work helps patients build healthier futures.About the Role

The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality – by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community-based care.

Responsibilities

Clinical & Operational Leadership

• Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
• Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
• Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
• Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
• Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.
• Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs. Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population.
• Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development.

Team Development & Supervision

• Hire, onboard, and retain a high-performing team
•  Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.

Compliance & Quality Assurance

• Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws).
• Develop and assist with the development and implementation of policies and procedures.
• Ensure accurate and timely documentation of patient records and services delivered.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Required to be a Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PsyD, PhD.
• Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience.
• Experience with PHP and IOP levels of care strongly preferred. Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

· Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology), or PsyD

SUPERVISORY REQUIREMENTS: Supervises a team of employees

We are committed to providing equal  employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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