The Hospitality Manager is responsible for leading and delivering exceptional hospitality services across all premium stadium areas, including hospitality suites, executive boxes, lounges and restaurants. The role ensures a first-class guest experience during match days, concerts, corporate events, and other stadium functions while driving revenue, maintaining operational excellence, and leading hospitality teams.
Guest Experience
Deliver exceptional guest experiences by ensuring the highest standards of service, presentation and professionalism across all hospitality areas. Respond effectively to guest feedback and continuously strive to enhance the overall customer journey.
Operations Management
Lead the planning and delivery of hospitality operations for matchdays, concerts and special events, ensuring seamless event execution, operational excellence and compliance with company standards.
Team Leadership
Recruit, develop and inspire a high-performing hospitality team, creating a positive culture through effective coaching, performance management and workforce planning.
Financial Management
Support the delivery of commercial objectives by managing operational budgets, monitoring performance and identifying opportunities to maximise revenue and enhance premium hospitality offerings.
Health, Safety & Compliance
Maintain a safe and compliant environment by ensuring adherence to all food safety, licensing, health & safety and company policies, while supporting operational audits and risk management.
Stakeholder Management
Build strong relationships with colleagues, suppliers, clients and event partners, working collaboratively across departments to deliver exceptional hospitality experiences.
Essential
- Experience managing hospitality operations within a stadium, arena, hotel, conference venue, or large-scale event environment.
- Strong leadership and team management skills.
- Excellent customer service and relationship management abilities.
- Experience managing budgets and delivering commercial targets.
- Strong organisational and problem-solving skills.
- Ability to work under pressure in a fast-paced environment.
- Knowledge of health, safety, food hygiene, and licensing regulations.
- Flexible approach to working evenings, weekends, and event days.
Desirable
- Qualification in Hospitality Management, Events Management, Business Management, or a related field.
- Personal Licence Holder certification.
- Food Safety and Health & Safety qualifications.
- Experience working in premium sports or entertainment venues.
- Private Medical Insurance (Vitality) – including Virtual GP access and rewards
- Group Life Assurance – 4x salary paid to your nominated beneficiary
- Birthday Day Off – an extra day to celebrate
- Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks
- Employee Assistance Programme & Wellbeing Platform – including counselling support
- Company Pension Scheme
- Generous Holiday Allowance – plus bank holidays
- Career Development Opportunities – with progression across the campus
