Join the team at DoubleTree by Hilton Pointe-Claire Montréal Airport West, proudly managed by Easton’s Group of Hotels and part of the globally recognized Hilton brand.
We are looking for a hardworking, reliable, and customer-service-oriented Bellman Driver.
Assists guests by providing transportation, carrying baggage and disseminating information to maximize guest satisfaction. Assists in the Loss Prevention functions at the hotel.
Duties and Responsibilities
- Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.
- Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
- Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
- Conducts property walkabouts, monitors and reports on any safety issues throughout the hotel.
- Responds to any safety issues reported by guests and employees.
- Conducts and reports on any first aid administration given to guests and employees.
- Completes incident reports accurately within company timelines.
- Promote team work and quality service through daily communications and coordination with other departments.
- May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
- Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or and responding to other special requests or Valet duties.
- In carrying out your duties you will follow all Company and Brand Standards
QUALIFICATIONS AND REQUIREMENTS
- High School diploma or equivalent, plus some guest service experience or hotel experience preferred.
- Must speak be fluent in French and English.
- Must have a valid driver’s license.
- Required to work one weekday shift, including day or evening shifts, as well as weekends and holidays.
This job requires ability to perform the following:
- Carrying, pushing, or lifting items weighing up to 100 pounds
- Moving about the public areas
- Handling objects such as luggage
- Bending, stooping, kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
- Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.
