Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels, and more in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.
At Easton's, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation and enables us to achieve our vision while creating opportunities for everyone to thrive.
ABOUT THE HOTEL:
Welcome to the vibrant Holiday Inn Toronto International Airport, where excitement and comfort collide! Boasting 451 rooms and owned by Easton's Group of Hotels , we're just minutes from Pearson Airport. Indulge in our expansive restaurant and bar and explore over 20,000 square feet of versatile banquet space.
Benefits:
- Health, Vision, and Dental Coverage
- Wellness Days
- Employee Social Events
- On-Site Parking
- Onsite Gym/Pool
- Retirement Saving Plan / Deferred Profit-Sharing Plan
- Career Development
- Hotel Discounts at IHG
JOB OVERVIEW
Welcomes guests to the restaurant and provides fast and courteous service to ensure an enjoyable dining experience and repeat business.
Duties and Responsibilities
- Greets guests promptly and courteously; seats guests ensuring a balanced workload among servers. Maintain an accurate waiting list as needed. Alert guests when the table is available.
- Assists Manager or Supervisor with opening tasks such as assigning stations to servers for meal periods and retrieving daily specials.
- Processes take-out orders; may answer room service phone and process room service orders; practices suggestive selling techniques.
- Receives customer payment from servers and processes transactions on the cash register as outlined in the cash and charge procedures; gives correct change; balances cash drawer at the close of shift; completes all opening/closing paperwork; documents void on the void balance sheet.
- May assist bus persons in clearing, cleaning, and setting tables.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Always provides a professional image through appearance and dress.
- Perform other duties as assigned. In carrying out your duties you will follow all Company and Brand Standards.
QUALIFICATIONS AND REQUIREMENTS
- Basic reading, writing, and math skills and 6 months of cash handling experience or food service preferred.
- This job requires the ability to perform the following:
- Handling, carrying or lifting items weighing up to 50 pounds.
- Remain stationary for extended periods.
- Moving about the restaurant
- Handling food objects, plates, trays, glasses etc.
- Bending, stooping, kneeling, lifting
Other:
- Communication skills are utilized a significant amount of time when interacting with guests and waiting for staff, cooks, and supervisors.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- Reading and writing abilities are utilized often when taking orders, describing cocktail items, completing paperwork, etc.
- Basic math skills are frequently used when handling cash and credit.
- May be required to work nights, weekends, and/or holidays.
Accessibility & Accommodation:
- Holiday Inn Toronto International Airport is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.
- Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.
