Payoff & Servicing Specialist

Job Description:

Easy Street Capital is seeking a Payoff & Servicing Specialist to manage payoff, reinstatement, and Verification of Mortgage (VOM) requests across our growing residential mortgage portfolio.

This is a hands-on role for someone who understands the logic behind loan-level calculations and can identify when something does not look right. The right person will take ownership of requests from receipt through completion.

Responsibilities:

Generate, review, and distribute payoff statements for loans serviced in-house
Review and approve payoff statements for sold loans serviced by FCI
Generate, review, and distribute reinstatement quotes and Verifications of Mortgage (VOMs)
Validate principal, interest accruals, default interest, fees, extensions, advances, and applicable credits
Research and resolve discrepancies using loan history, servicing data, and supporting documentation
Maintain the active payoff and reinstatement tracker for Operations and Accounting to monitor outstanding quotes and incoming wires
Provide the frontline Servicing team with status updates and support related to active requests
Maintain accurate supporting documentation for exceptions
Support additional servicing functions and process improvements as business needs evolve

Qualifications:

Required

• Bachelor’s degree

• 2+ years of mortgage servicing, asset management, private lending, loan operations, or related experience

• Strong numerical and problem-solving skills

• Highly organized with exceptional attention to detail

• Ability to manage competing priorities and time-sensitive deadlines

• Strong written and verbal communication skills

• Proactive, resourceful, and comfortable taking ownership

Preferred

• Experience with business-purpose, hard money, bridge, fix-and-flip, or Residential Transition Loans (RTL)

• Knowledge of Dutch and non-Dutch interest accrual methodologies

• Knowledge of construction/rehab holdbacks, draw activity, rehab suspense, and interest reserves

Benefits:

• Company sponsored health insurance
• Company sponosred 401(k)
• Paid vacation time
• Paid sick leave