Easyship is one of the world’s leading multi-carrier shipping software, built to make global eCommerce borderless. Since 2014, we’ve been on a mission to democratize logistics by removing the “black box” of international shipping costs and complexities. Trusted by over 100,000 brands, our platform provides a single “mission control” for global trade, offering access to 550+ courier services across 200+ destinations.
We are an award-winning, global team (Forbes 30 Under 30, TechInAsia’s Best Startup) with offices in London, New York, Hong Kong, and beyond. We’re growing fast, we value transparency, and we genuinely enjoy building the infrastructure that powers modern commerce. If you’re ready to solve complex problems at scale, we’d love to have you join us.
Who We're Looking For:
Easyship's platform handles millions of shipments across 200+ destinations, integrating with hundreds of carriers and processing complex tax, duty, and logistics calculations in real time. Keeping that system stable and reliable isn't just an engineering problem — it's a customer experience problem. That's where you come in.
As our L3 Support Engineer, you'll be the senior technical escalation point sitting between our support teams and engineering. When complex issues land on your desk, you investigate them deeply, identify root causes, and work with engineering to make sure they don't come back. You'll also be building the tools and processes that make the whole support function sharper — from monitoring and alerting to documentation and automation.
This is a full-time, onsite role based in our Bangalore office (Monday to Friday). Working hours are flexible across APAC and European time zones, reflecting the global nature of our customer base and internal teams.
If you're excited about this role but don't meet every requirement, we'd still love to hear from you.
Easyship is an equal opportunity employer. We make all employment decisions — recruiting, hiring, pay, benefits, training, promotion, leave, and separation — based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law.
Headquartered in London with offices in New York, Hong Kong, Bangalore, Singapore, Melbourne, Toronto, and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team!
Don’t take it from us, take it from Cristina. One of our longest serving backend engineers.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Easyship is a global e-commerce logistics platform providing cloud-based shipping software to businesses of all sizes for scaling internationally.