East Bay Community Action Program is hiring for a full-time Medical Assistant! The Medical Assistant provides clinical and administrative support to providers in the day-to-day operation of the medical and behavioral health programs. This position interacts with patients, their families and members of the multidisciplinary team in a community health setting and assists providers and other clinical staff with assigned daily tasks to advance EBCAP's mission of providing comprehensive community healthcare services.
Patient Care and Clinical Support
- Greet patients, family members and visitors, respect their confidentiality and privacy, and assist in making the visit informative and comfortable
- Perform initial assessments of patients including medical, social, and psychological history
- Obtain vital signs such as blood pressure, temperature, pulse, weight and height of each assigned patient
- Review and update with patient all allergies, medications, immunizations, medical and social history prior to visit with provider
- Screen patient for appropriate information per EBCAP's policies and procedures (depression, anxiety, alcohol use, tobacco use, etc.)
- Perform specialized testing including audiometry, Snellen eye chart testing, EKG testing, and in-house CLIA lab testing as ordered by medical provider
Administrative and Documentation
- Professionally answer phones and triage nurse or other clinical staff
- Accurately and completely document patient contact and patient information in the electronic medical record (EMR)
- Assist clinical staff with paperwork aspects of patient care including prior authorizations, referral tracking, lab tracking, and diagnostic testing tracking
- Abstract lab tests and diagnostic reports into electronic medical record
- Process lab specimens and complete appropriate lab forms
Care Coordination and Communication
- Communicate with internal and external providers/facilities to effectively coordinate healthcare across all specialties
- Provide external specialist/facility with patient care summary before scheduled appointment and obtain specialist's recommendations after patient's visit
- Participate in pre-visit planning and care coordination by reviewing medical charts before scheduled appointments
- Obtain precertification for tests, procedures, treatments, and specialists for patients as needed
Program Support and Professional Development
- Participate in training for quality improvement, patient communication, clinical population management, and self-management support
- Participate in staff meetings and contribute to discussions including concerns and suggestions to promote quality improvement
- Assist other providers in the absence of assigned medical assistants and work in any specialty area or location as needed
- Support specialized programs including Health Resources and Services Administration (HRSA) Health Disparities Collaborative
Experience: Prior experience or completion of a medical assistant internship
Education: High School Diploma/equivalent and completion of medical assistant training from an accredited Medical Assistant Program
Certifications: Basic Life Support certification required
Knowledge: Agency personnel policies/procedures, medical office procedures and terminology, cultural sensitivity necessary to work with diverse patient and staff population
Preferred Qualifications
- Bilingual Portuguese or Spanish
- Previous experience in community health center or federally qualified health center (FQHC) setting
- Experience with electronic medical records (EMR) systems
- Previous experience in integrated behavioral health and medical care models
For Full-Time Employees Working 40 hours per week, EBCAP offers:
• Subsidized, comprehensive medical (BCBSRI) and dental (Delta Dental) insurance plans
• Supplemental vision insurance (Delta Dental)
• Voluntary medical and dependent care flexible spending accounts
• Up to 3% matching 403(b) retirement plan
• Employer-paid life insurance
• Generous paid time off including 15 vacation days, 12 holidays, 2 personal days, and 6 sick days
• Mileage reimbursement
• Tuition reimbursement
• Employer-paid professional development
• Employee assistance program
