ECAM is looking for talented individuals like you!
You must have an eye for detail and a passion for customer service.
ECAM is growing rapidly, and our Video Analysts are our point people when dealing with media investigation; communicating with ease amongst key customers and Stealth staff when problems arise.
Job Highlights:
-Day 1 HMO for you and two (2) of your dependents.
-Annual and Performance Based Salary Increase
-Additional Leave Credits
Duties & Responsibilities:
- Check Emails for assignments
- Work Monitoring incidents based upon location
- Respond to any necessary emails
- Gather details for requests during your assigned email hour
- Answer all calls during your assigned phone hour
- Enter requests into Queue Systems (Airtable/Stealth Hub)
- Review, download, and send assigned requests
- Communicate with Account Executive/Customer Success Manager/Clients when necessary
- Inform IT of issues related to cameras/recordings by creating tickets when necessary
- Send final investigation details to Client
Job Requirements:
- Ability to maintain the highest level of confidentiality
- Is familiar with working the third shift as this department is 24/7
- Amenable to working in the office as this is a work-on-site setup for select locations
- Detail oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements.
- Ability to work closely with others
- Computer literate and excellent knowledge of video software
- Ability to follow written and oral instructions
- Adequate spelling and grammatical skills
- Ability to learn new software and procedures quickly
- Ability to compose detailed incident reports
- Ability to manage time and to multitask in a fast-paced environment
- Ability to communicate with clients, Stealth staff, and law enforcement
- Must be able to pass a background check
Qualifications:
- High school diploma or equivalent required.
- Previous experience in a customer service or related role preferred
- Proficiency in Microsoft Outlook required
- Video editing experience preferred
Why join ECAM?
At ECAM, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.
