Job Summary
The Valve and Actuation Specialist is a highly technical engineering role responsible for the design, selection, and application of valve and actuation systems. This role focuses on engineering support, technical expertise, and education to ensure that ECI delivers best-in-class solutions.
The specialist partners closely with inside and outside sales teams, providing guidance on sizing, selection, troubleshooting, and industry best practices while ensuring solutions meet application requirements. A critical part of this role is educating and mentoring the inside sales team to enhance their technical capabilities and customer support effectiveness.
Key Result Areas (KRAs)
KRA #1: Technical Expertise and Engineering Support – 30%
(Ensuring accurate sizing, selection, and application of valve and actuation technologies)
Valve and Actuation Design & Selection
- Serve as ECI’s subject matter expert on valve and actuation technologies
- Utilize and train others on manufacturer sizing and selection tools
- Conduct engineering reviews to identify performance, safety, or reliability issues
Technical Documentation & Compliance
- Provide CAD drawings, wiring diagrams, shutoff calculations, CMTRs, and material verifications
- Ensure designs meet industry standards and regulatory requirements
Problem Solving & Support
- Assist the sales team with technical inquiries, troubleshooting, and recommendations
- Evaluate customer application requirements and recommend optimal solutions
KRA #2: Education and Technical Training – 25%
(Building technical knowledge within ECI’s sales team to enhance customer support and expertise)
Training and Knowledge Sharing
- Develop and lead training programs for inside sales and customer support teams
- Create technical guides, white papers, and FAQs
- Conduct lunch-and-learns, webinars, and hands-on training
Technical Mentorship
- Mentor inside sales engineers on complex applications and best practices
- Collaborate with sales leadership to identify knowledge gaps and tailor training
KRA #3: Application Development and Custom Solutions – 15%
(Designing and improving custom valve and actuation solutions to meet unique customer needs)
Custom Engineering Solutions
- Design and develop custom valve and actuation solutions
- Identify recurring customer challenges and create standardized solutions
Innovation & Technology Exploration
- Research and evaluate new valve and actuation technologies
- Support outside sales with technical discussions and site visits
KRA #4: Innovation and Continuous Improvement – 10%
(Developing internal tools, processes, and best practices to enhance technical efficiency and accuracy)
Engineering Tools & Process Improvement
- Develop internal tools, calculators, and best practices
- Identify and resolve recurring technical issues through standardized solutions
- Continuously update ECI’s technical resources and guidelines
Post-Installation Evaluation & Lessons Learned
- Conduct post-installation performance evaluations
- Integrate real-world findings into future design recommendations
KRA #5: Other Duties as Assigned – 10%
- Perform additional responsibilities as needed to support business goals
Core Competencies – 10%
Lives the ECI Values
- Passionate about customer experience, responsiveness, and problem-solving
- Committed to learning about ECI’s products and customer base
Critical Thinking & Multitasking
- Analyzes technical issues and develops solutions
- Manages multiple priorities efficiently
Teamwork & Collaboration
- Works effectively with others toward shared goals
- Participates actively and contributes to team success
Communication
- Listens actively and communicates clearly
- Uses appropriate grammar, tone, and delivery
- Strives for excellence in tasks and accurate quotes
- Builds rapport with internal and external customers
Industry Awareness & Job Knowledge
- Understands industry and business operations
- Recognizes good business practices
- Familiar with ECI’s electronic systems and tools
- Stays current on policies, trends, and regulations
