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    EC

    eClerx

    Business Process Outsourcing

    Associate Process Manager

    Pune, IndiaOn-SiteFull-timePosted 11h ago
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    Job description

    • Put users at the centre of design, ensuring experiences are simple, intuitive, and effective.

    • Collaborate with product teams and roadmap planning to identify knowledge gaps and prioritise research opportunities. 

    • Plan, conduct, and analyse end-to-end user research, transforming findings into actionable insights and evidence-based recommendations for experimentation and continuous improvement.

    • Work with designers, product managers, engineers, and senior stakeholders to ensure research informs decision-making throughout the product lifecycle.

    • Synthesise insights from multiple sources, including user research, competitor reviews, UX benchmarks, analytics data, and market trends, to develop a holistic understanding of the problem space and potential solutions.

    • Gather continuous feedback on proposed solutions and evaluate their effectiveness. 

    • Plan and facilitate ideation workshops with cross-functional teams to generate and prioritise ideas, ensuring solutions are grounded in user needs and business objectives.
    • Manage research activities with an awareness of timelines, costs, and budgets.

    Job details are sourced from the employer's original posting.

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    EC

    About the company

    eClerx

    eClerx provides business process management and data analytics services to clients worldwide.

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    Industry
    Business Process Outsourcing
    Open roles
    530

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