We want to always work to improve how our customer journeys perform and ensure what we create supports our business goals. This includes showcasing and selling our products online, retaining our customers, and ensuring we deliver a best-in-class, high performing customer experience. We’re championing user-centered design thinking and data driven change whilst facilitating design research to help Primark achieve business goals.
As a UX Researcher, you'll contribute from an early research stage through to delivery. In doing so, you'll make a massive impact on what we're doing.
Put users at the centre of design, ensuring experiences are simple, intuitive, and effective.
Collaborate with product teams and roadmap planning to identify knowledge gaps and prioritise research opportunities.
Plan, conduct, and analyse end-to-end user research, transforming findings into actionable insights and evidence-based recommendations for experimentation and continuous improvement.
Work with designers, product managers, engineers, and senior stakeholders to ensure research informs decision-making throughout the product lifecycle.
Synthesise insights from multiple sources, including user research, competitor reviews, UX benchmarks, analytics data, and market trends, to develop a holistic understanding of the problem space and potential solutions.
Gather continuous feedback on proposed solutions and evaluate their effectiveness.
Manage research activities with an awareness of timelines, costs, and budgets.
Job details are sourced from the employer's original posting.
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eClerx provides business process management and data analytics services to clients worldwide.