Senior Analyst

Name: HireFT
Author: HireFT

Any, IndiaOn-SiteFull-timePosted 4d ago

Job description

Ensure Critical Performance Metrics are met consistently
Provide innovative ideas to optimize internal metrics & ensure critical metrics are achieved
Perform audits and quality checks
Provide feedback to the agents on their performance
Ensure directives from senior leadership are percolated and acted upon
Build team spirit through group sessions, activities, and projects
Focus on retention of staff through career mapping & guiding team members
Advocate and follow organizational policies and procedures
Adhere to the information security requirements
Ensure all client deliverables met within timelines
Ensure productivity/quality enhancement and process meets all metrics

Job details are sourced from the employer's original posting.

About the company

eClerx provides business process management and data analytics services to clients worldwide.