Role Overview
The Billing Supervisor is responsible for overseeing day-to-day billing and billing adjustment operations, ensuring timely and accurate invoice generation, credit/debit note processing, pricing corrections, and other billing-related adjustments.
The role
is responsible for maintaining compliance with company policies, driving process improvements, and leading a team of billing analysts. This position acts as a key liaison between customers, sales, finance, logistics, and other stakeholders to resolve billing discrepancies, adjustment requests, and operational issues while ensuring an efficient and compliant Order-to-Cash (O2C) process. Experience with SAP ERP systems is considered a strong advantage. Key Responsibilities
- Supervise and manage daily billing and billing adjustment operations to ensure accurate and timely processing.
- Monitor billing queues, workload distribution, and service level agreement (SLA) adherence.
- Review and approve complex billing transactions, invoice corrections, pricing adjustments, credit notes, and debit notes.
- Investigate and resolve billing discrepancies, disputes, and customer inquiries.
- Collaborate with Sales, Customer Service, Logistics, Finance, and IT teams to ensure smooth Order-to-Cash (O2C) processes.
- Ensure compliance with internal controls, audit requirements, and company policies.
- Analyze billing performance metrics and prepare periodic reports for management.
- Identify process improvement opportunities and drive automation initiatives.
- Support month-end and quarter-end closing activities.
- Participate in system testing, user acceptance testing (UAT), and implementation of billing process enhancements.
- Drive continuous improvement initiatives to enhance productivity, quality, and customer experience. Qualifications
- Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
- 7-10 years of experience in OTC, specifically in Billing and Billing adjustments
- Strong leadership, communication, negotiation, and stakeholder‑management skills.
- Proficiency in ERP/CRM platforms and Microsoft Office tools, SAP understanding will be an advantage.
- Knowledge of SOX controls, audit compliance, and financial controls Core Competencies
- Leadership and Team Management
- Stakeholder Management
- Process Improvement
- Customer Focus
- Data Analysis and Reporting
- Decision Making
- Problem Solving
- Change Management
- Operational Excellence Key Performance Indicators (KPIs)
- Invoice accuracy rate
- Billing cycle time
- SLA adherence
- Dispute resolution turnaround time
- Productivity and quality metrics
- Audit compliance
- Team engagement and development
