Project Manager - Techno Functional - Conversational AI & Airline Systems

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Job Summary:

</u></strong></div><div>We are seeking a Techno-Functional Project Manager with strong expertise in Agile delivery, BOT technologies, and airline systems. This role will lead the implementation, integration, and continuous improvement of ChatBOT, EmailBOT, VoiceBOT, and multi-channel communication platforms (SMS, WhatsApp, Email, Push Notifications, In-App Messaging).

The ideal candidate will oversee business analysts and technical delivery teams, ensuring successful project execution, stakeholder alignment, and high-quality releases within airline operations.</div><div><br></div><div><strong><u> Must-Have Skills (Mandatory):</u></strong></div><div>* Agile Project Management – Proven expertise in sprint planning, backlog prioritization, release management, and risk mitigation.</div><div>* BOT Technologies – Strong understanding of ChatBOT, EmailBOT, and VoiceBOT solutions.</div><div>* Conversational AI Frameworks – Hands-on experience with Microsoft Bot Framework, Dialogflow, or Rasa.</div><div>* Airline Systems Expertise – Reservations, Departure Control Systems, and Loyalty Platforms.</div><div>* Multi-Channel Platforms – Integration with SMS, WhatsApp Business API, Email Gateways, Push Notifications, and In-App Messaging.</div><div>* API & Integration Skills – REST/SOAP, JSON/XML, and middleware solutions.</div><div>* Leadership & Team Management – Proven experience managing cross-functional teams and mentoring business analysts/developers.</div><div>* Stakeholder & Vendor Management – Strong ability to engage with diverse stakeholders and coordinate with third-party vendors.</div><div><br></div><div><strong><u> Good-to-Have Skills (Optional):</u></strong></div><div>* Knowledge of UX best practices and user journey optimization.</div><div>* Strong data analysis and KPI monitoring for performance tracking.</div><div>* Proficiency with JIRA, Confluence, and Agile collaboration tools.</div><div>* Familiarity with regulatory compliance and data security standards.</div><div><br></div><div><strong><u> Qualifications &

Experience:

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Education:

Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.</div><div>*

Experience:

8–12 years in IT project delivery, with at least 5 years in a leadership/project management role.</div><div>* Proven track record of implementing BOT solutions and multi-channel platforms in airline or related industries.</div><div>* Strong communication, decision-making, and conflict-resolution skills with the ability to bridge technical and business domains effectively.</div>