Critical Systems Coordinator

­Led by an experienced management team and supported by a strong investor group, including large and experienced institutions and strategic partners, EdgeConneX offers a dynamic, fast-paced work environment where we are bringing flexibility, proximity, power, and connectivity to some of the world’s key businesses. With major offices in Herndon, Denver, Amsterdam, Singapore and Malaysia, we have a global footprint and a unified team of employees committed to providing a premier customer experience and delivering the full spectrum of data center solutions, from core to edge, like no other data center provider can do.

Focused on driving innovation and helping our customers define and deliver their own unique vision for the Edge, at any scale, in any market worldwide, for any requirement, we are building tomorrow’s data center infrastructure, today for some of the world’s most demanding Network, Content, and Cloud customers.

The Critical Systems Coordinator will be responsible for managing the process of scheduling preventive and corrective maintenance with all critical systems vendors that are contracted to support our data centers. This includes working directly with our vendors as well as the data center operations managers and directors. The Critical Systems Coordinator is responsible for the maintenance plans for all data centers and should be able to bring together all the resources needed to complete maintenance tasks including assembling and coordinating information, people, materials, and equipment necessary to get the job done. Responsibility will include scheduling preventative maintenance by clarifying information and doing research into the industry best practices. The Critical Systems Coordinator will help support facilities by investigating possible causes of an event and investigate any recurring issues. Responsibilities shall also include responding to maintenance request emails, scheduling repairs and dispatching maintenance crew, and entering and closing CMMS work orders.

This position is based in Cyberjaya.

Primary Responsibilities

• Use CMMS to schedule and track preventative or corrective maintenance
• Create and edit maintenance plans accordingly with moratorium periods
• Utilize systems/tools provided to manage and monitor customer, vendor, and PM/MOP tickets
• Manage vendor relationships and conduct training
• Update all equipment and systems in CMMS
• Write and maintain Method of Procedures (MOP) supporting preventive and corrective maintenance
• Work with and manage internal and external clients
• Perform additional duties while adhering to processes, policies, and standards
• Create and provide documentation as needed by Management
• Availability to work additional hours as needed

Knowledge, Skills & Abilities

• Willingness to communicate and work in a team environment while maintaining the ability to be self-driven
• Understand and implement industry best practices, techniques, and standards
• Strong knowledge and understanding of critical environments within the Data Center is a plus
• Proficient knowledge of Windows operating system and Microsoft programs such as Excel, Word, and Outlook
• Excellent written and oral communication
• Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours
• Support the Critical Services / Operations team as needed
• Ability to lift up to 20 kg and/or work in elevated locations
• Ability to learn quickly and address issues as they arise on all shifts
• Ability to effectively manage multiple projects

Experience/Education

• 1-3 years of experience in a maintenance planner / administrator role, preferably in the manufacturing sector
• 1+ year of experience working within a Data Center environment is preferred
• A Diploma or higher
• Certification or training related to Data Centers, or Project Management fields preferred

EdgeConneX believes diversity – of thought, backgrounds and experiences – affects all that we do, from our employees to the solutions we deliver. Our goal is to create an environment in which inclusion through diversity helps deepen the lives and work experience of our employees, enhances our innovation and creativity, and enriches our involvement in our communities. EdgeConneX is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.

EdgeConneX offers a competitive benefits package.

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