Security Operations Manager, Malaysia

­Led by an experienced management team and supported by a strong investor group, including large and experienced institutions and strategic partners, EdgeConneX offers a dynamic, fast-paced work environment where we are bringing flexibility, proximity, power, and connectivity to some of the world’s key businesses. With major offices in Herndon, Denver, Amsterdam, Singapore and Malaysia, we have a global footprint and a unified team of employees committed to providing a premier customer experience and delivering the full spectrum of data center solutions, from core to edge, like no other data center provider can do.

Focused on driving innovation and helping our customers define and deliver their own unique vision for the Edge, at any scale, in any market worldwide, for any requirement, we are building tomorrow’s data center infrastructure, today for some of the world’s most demanding Network, Content, and Cloud customers.

The Security Operations Manager, Malaysia supports physical security operations across EdgeConneX facilities in Malaysia, including the KL Cyberjaya campus, JB campus and corporate office. This role is responsible for contract guard performance, operational security standards, and driving issues through to closure in partnership with Operations, Facilities, IT, and customer security stakeholders.

This position reports to the Director, Security Operations, APAC and supports security operations across the Malaysia portfolio. Based in Cyberjaya, Kuala Lumpur, Malaysia (hybrid). Flexibility to travel up to 35% travel is required with oversight of contract security officers through vendor management and operational controls.

This is an on-site role based in Cyberjaya .

Primary Responsibilities

• Oversee contract guard vendors: post-performance, professionalism, and adherence to post orders.

• Conduct site audits/post inspections; document findings and drive corrective actions to closure.

• Manage vendor escalations and accountability for repeat issues and staffing quality.

• Support incident triage, escalation, documentation quality, and follow-up.

• Support rollout and adherence to EdgeConneX operational security standards and procedures.

• Use incident and audit trends to reduce repeat issues and improve consistency across sites.

• Maintain working knowledge of security systems (LenelS2, Lenel, Genetec) and coordinate with internal teams/integrators as needed.

• Liaise with customer security teams on operational issues and reporting expectations.

• Support internal/external audits (evidence, reporting, closure).

• Travel up to 35% within Malaysia and Southeast Asia; other duties as required.

Knowledge, Skills & Abilities

• Strong written and verbal communication skills, including the ability to document incidents and audit findings clearly and communicate expectations directly with vendors and stakeholders.

• Proficiency in Bahasa Malaysia and English required.

• Ability to set standards, drive accountability, and hold outsourced providers to performance requirements and post orders.

• Proven ability to prioritize and execute across a large, distributed portfolio without losing attention to detail.

• Strong follow-through: able to drive corrective actions to closure and prevent repeat issues.

• Confident working with Operations, Facilities, IT, and customer security teams in a fast-moving environment.

• Strong audit mindset, including consistent documentation, evidence collection, and tracking of actions and outcomes.

• Working knowledge of jurisdictional security requirements and basic compliance expectations relevant to critical infrastructure in Malaysia and Southeast Asia.

Experience/Education

• Bachelor’s degree in security management, criminal justice, business administration, engineering, or a related field, or equivalent experience.

• 5+ years of experience in corporate physical security, law enforcement, or government operations with responsibility for security programs.

• 2+ years of experience supporting critical infrastructure (data centers, energy, utilities, telecom, or other complex environments).

• Experience managing outsourced security vendors, including SLAs, audits/post inspections, performance management, and QBRs.

• Experience supporting third-party contracts and statements of work related to physical security services.

• Experience supporting security-related audits and certification requirements (examples may include SOC 2, ISO 27001, PCI DSS), including evidence collection and follow-up closure.  

• ASIS/PSP certifications are highly desirable

• Comfortable working independently across shifting priorities, with clear ownership and consistent execution.

• Travel flexibility is non-negotiable.

EdgeConneX believes inclusion – of thought, backgrounds and experiences – affects all that we do, from our employees to the solutions we deliver. Our goal is to create an environment where embracing differences helps deepen the lives and work experience of our employees, enhances our innovation and creativity, and enriches our involvement in our communities. EdgeConneX is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.

EdgeConneX offers a competitive benefits package.

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