Neroli Salon & Spa is seeking an enthusiastic and dedicated Team Leader to support the General Manager in leading our team to consistently deliver a 5-star guest experience. This role focuses on coaching, mentoring, and inspiring the retail team to ensure guests receive a memorable and elevated experience from beginning to end. The Team Leader will help meet overall salon & spa benchmarks by overseeing key aspects of daily operations, focusing on staff development, retail success, and guest satisfaction.
Key Responsibilities:
- Conduct store operations including guest check-in and check-out, appointment scheduling, payment processing, and opening/closing store procedures
- Act as frontline leader, setting the tone for exceptional guest service and high performance at the retail desk
- Assist in scheduling, onboarding, training and mentoring new hires to ensure a consistent guest experience
- Lead and coach non-technical team members to support their growth and elevate overall team performance
- Drive retail performance by setting, tracking, and achieving individual and team sales goals
- Maintain strong product knowledge across Aveda and Ultraceuticals products to support team education and guest recommendations
- Conduct regular performance assessments for non-technical team members, offering constructive feedback and development opportunities through 10/10s.
- Ensure concierge services and Aveda rituals are consistently delivered, maintaining guest amenities, and building strong guest relationships by addressing feedback and concerns.
- Facilitate Aveda Advisor Team meetings, both in-person and virtually, to keep communication and training on track.
- Other duties assigned by leadership
Qualifications:
- 2 years of experience in a leadership or supervisory role
- Experience in a salon and spa setting
- Previous retail management experience
- Strong leadership and communication skills, with a passion for guest service.
Work Environment & Physical Requirements:
- Ability to work in a fast-paced environment, providing front-line support to both team members and guests.
- Ability to stand for extended periods throughout the workday.
If you’re passionate about the beauty and wellness industry and thrive in a leadership role, we’d love to hear from you!
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
