Job Description:
Title: Peer Liaison
Classification: Non-Exempt
Wage: 19.07/hour
Scope of Position: Enhance engagement and provide overall support to peers participating in the PA CareerLink workforce services available through the Bartram Choice Neighborhoods Initiative.
Responsibilities
- Build and develop relationships through ongoing meetings with participants
- Attend CNI People team and resident council meetings as appropriate
- Utilize learned techniques to deliver customer-focused and customer driven goal planning
- Meet with Community Workforce Connector twice a week to discuss customer engagement best practices and those actively in services
- Engage customers both on-site and through email/phone/text to sign them up for PA CareerLink workshops, resume support, and job matching.
- Conduct outreach to increase enrollments, received services, and to capture outcomes such as training enrollment/completion and job attainment.
- Maintain timely and complete documentation of interactions with participants
- Collaborate effectively and communicate proactively with staff and participants
- Create and maintain an environment that promotes opportunities for quality interaction
- Establish clear expectations and encourage participant accountability
- Model positive, respectful, and professional behavior in all situations
- Demonstrate positive, pro-social interactions with participants, staff and community representatives
- Use language reflective of a commitment to diversity; demonstrate cultural competence
- Demonstrate allegiance to the policies, procedures and expectations of EDSI as well as partner agencies
- Other duties as assigned
Education and Experience Requirements
- Must be a resident of Philadelphia Housing Authority
- Demonstrated telephone and written communication skills
- Ability to work virtually and in-person required
- Comfortability with using Office365 and video conferencing required
- Able to demonstrate a positive professional attitude
- Customer Service skills required
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
