Job Description:
Salary: $50,000/year
Scope of Position: Provide excellent case management and career counseling to SNAP E&T and TANF customers.
Essential Functions:
- Provide individualized assessment of work, family, and personal development needs and opportunities
- Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment
- Maintain regular contact with customer to monitor job retention, satisfaction, and career progression while addressing emerging needs
- Accurately assess customer needs and refer to appropriate community service or social service agencies when needed
- Encourage customers to participate in and follow through with planned activities as outlined in contract with funding agency
- Oversee customer activities and assist with workshop schedules
- Create solutions to customer attendance problems
- Maintain organized database of customers and keep detailed documentation of all contacts
- Maintain customer files as specified by CSCR
- Provide consistent and comprehensive case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract and accommodating customer work schedules
- Document all participant contacts and activities in case progress notes
- Answer questions about program requirements
- Oversee participants’ case management files and ensure contract regulations are adhered to
- Operate in the Career Centers or in the community as needed
- Assist in case note and file audits
- Work closely with Recruiter to prepare customers for Work-Based Learning and unsubsidized employment
- Other opportunities as available
Education and Experience Requirements:
- Career counseling experience
- Ability to prioritize tasks and document visits and contacts
- Demonstrated telephone, computer, and written communication skills
- Ability to maintain flexibility as needs of contract or contractor require
- Bachelor’s Degree in Education, Social Work, Human Resources, or a related area preferred
- Proficient in Microsoft Office applications
- Valid driver’s license
- Florida Workforce Professional Certification Tier I required (must be completed within 30 days of employment)
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
