Quality Assurance Manager

Job Description:

Title: Quality Assurance Manager
Classification: Exempt
Salary: $62,000
Scope of Position
· Provide leadership and direction to program staff and ensure integrity of data and file compliance
· Oversee and provide analytical overview of day-to-day data processing, quality assurance procedures, and reporting to ensure successful contract benchmarks across programs, satellite sites and special projects.
Essential Functions
· Work with leadership team and direct staff to ensure effective and efficient data management, service delivery and compliance with federal, state and local policies and procedures
· Provide leadership and direction to Quality Assurance staff and conduct staff development as needed
· Ensure staff resources are utilized strategically to best reach state and local performance goals
· Serve as primary point of contact for contracted database services, maintenance and development
· Analyze performance, and compile and submit both internal database and CWDS reports for the funding agency and EDSI; develop quality improvement plans when necessary
· Develop continuous improvement on process flows and program documentation to align with program development, as well as identify strategies for innovative services at PA CareerLink® Lehigh Valley
· Enter, edit and retrieve data in appropriate tracking and databases, and perform data reconciliation to ensure accuracy and prepare reports related to program activities
· Manage the development of new project reports and modification of current reports as needed
· Ensure data entry in systems of record is timely and accurate
· Partner with management team in providing measurable reporting and strategies to achieve benchmarks
· Assist team leaders with financial reports and monitoring expenditures in relation to training budgets
· Facilitate weekly Quality Assurance meetings and attend all other pertinent team meetings
· Perform monthly caseload reconciliations for all contract programs
· Provide weekly, monthly and yearly performance status reports and review
· Communicate areas for improvement based on performance trends and propose processes solutions
· Ensure ISO compliance and perform audits as required or necessary
· Respond in a timely manner to performance reporting requests from contracting agency and provide monthly program performance tracking reports
Other opportunities as available
Education and Experience Requirements
· Bachelor’s degree or equivalent experience preferred
· At least three years of professional experience, including one year of leadership or supervisory experience
· Experience in a team-oriented environment
· Ability to gather and synthesize information from a wide variety of people and sources
· Proficient in Microsoft Office applications, other computer programs and data entry
· Must have solid organizational skills, time management skills, be detail oriented and provide accuracy with deadline-sensitive goals and objectives
· A valid driver’s license and clean driving record required

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.