Job Description:
Scope of Position
· Greet and assist jobseekers, employers and agency visitors; provide administrative support to staff and customers in need of basic CareerLink services.
Salary: $45,000
Essential Functions
- Welcome visitors in a prompt and friendly manner, directing them to appropriate area, services or staff
- Provide PA CareerLink information in a knowledgeable and pleasant manner
- Direct visitors to available onsite partners and resources as appropriate
- Responsible for customer activity through sign-in, workshops and activity registrations
- Provide prompt, accurate transfer of messages and information from the front desk to appropriate PA CareerLink staff
- Retrieve login information for individuals to access the PA CareerLink website
- Answer and direct calls on the PA CareerLink multi-line telephone system
- Provide basic services statistics and reporting to monitor customer activity
- Support staff in the collection and verification of program requirements and needed documentation
- Perform data entry and provide clerical support
- Open and disburse mail to appropriate staff mailboxes
- Prevent unauthorized persons from entering the agency
- Manage office supplies
- Other opportunities as available
Education and Experience Requirements
- Excellent communication and interpersonal skills
- Customer Service experience required
- Bilingual in Spanish required
- Experience in answering inquiries in a courteous, efficient and professional manner
- Proficient in Microsoft Office and basic computer skills
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
