OVERVIEW
The Traffic Control Operator is responsible for maintaining of records, reporting and supervising the building and expressway operations.
SPECIFIC RESPONSIBILITIES
1. Primary Duties and Responsibilities
- Prepare and ensure the timely submission of daily, weekly, monthly, and annual Traffic Control Room reports.
- Coordinate and oversee all operational activities within the office and along the expressway.
- Direct Road Patrollers, Road Workers, Utility and Security Guards.
- Monitor and coordinate the deployment of Toll Collectors based on traffic volume and operational requirements.
- Provide regular updates to the Traffic Control Manager regarding ongoing events, incidents, and expressway conditions.
- Task in the Traffic Control Room
- Document events, incidents, and operational activities within the office, toll plaza, and expressway.
- Handle local and external calls for inquiries and assistance on a 24/7 basis, including Emergency Call Box concerns.
- Monitor expressway and building operations through traffic and building security cameras.
- Ensure that all activities based on Standard Operating Procedures (SOP) are acceptable and approved by the operations.
- Operate communication equipment such as mobile phones, radios, and telephone.
- Daily monitoring of Endorsements, Event Management, Issue Logging Tool (ILT) data, Work Order Management (WOM) data and work activity progress.
- Generate and review email reports before submission to TRB, PAVI and Egis.
- Log all reported defects and equipment breakdown and coordinate with concerned departments for immediate action.
- Provide real-time updates and reports on possible KPI hits and incidents that may directly affect traffic flow and operations.
- Coordinate with Mates, Barangay, PNP, and other government and non- government agencies for incident responseand support as needed. Conduct immediate reporting and investigation of unusual incidents that may affect operations.
- Recommend and implement temporary solutions for minor operational concerns.
- Report events/incidents through SMS text blasts, including updates.
- Monitor the Fire and Detection Alarm System (FDAS).
- Operate Variable Message Sign (VMS) and Global Positioning System (GPS).
- Perform other duties as may be assigned.
Other non-traffic related duties
- Daily Traffic Targets report
- MCX Daily Report Template (Monthly)
- Potable and non-potable water consumption monitoring
- Fleet card and RFID card monitoring of Maintenance Truck & Patrol Vehicles
- Poltin Towing Truck RFID account management and fuel consumption monitoring
- Transmittal of daily cash collections and documentations
- Petty cash handling and monitoring
- Monitoring and maintaining MAV Recording Storage and documentations
- Checking and validation of daily apprehension for transmittal to LTO and summary of apprehensions.
EDUCATION LEVEL
- Bachelor's/College Degree in Engineering (Computer/Telecommunication), Engineering (Others), Business Studies/Administration/Management
EXPERIENCE
- Preferably 1-4 Yrs Experienced Employee specialized in Customer Service or equivalent, office-based work, or communication-based roles
SKILLS AND OTHER QUALIFICATIONS
- Must be capable to concentrate and think logically over long periods, able to respond quickly in emergency situations and manage emergency situations in a systematic and composed way, and confident with technology.
- Required Skill(s): communication, interpersonal, computer skills
