Job Summary
“Love where you work! Your journey starts here.”
We are looking for a unique individual to serve as our Operations Manager/Finance Manager (hybrid role) to join our team at El Caminate Bar & Bungalows located off Pacific Coast Highway 101 in Capistrano Beach, California. Be a part of the fun and join the opening team starting this Spring.
Located on a Capistrano Beach historical site, El Caminate means “the Wanderer.” A newly elevated coastal haven that captures panoramic ocean views of the Pacific coast. El Caminante is indescribable. A place to chill. A surfer’s calling. A lifestyle hotel where guests embrace living authentically. Elevated. Non-conformist. Vintage yet totally distinct. Where people come to hang out, kick back, and explore Capistrano Beach. Hosting 30 boutique luxury guest bungalows, the high-end Haciendas encapsulate coastal living with scenic views. Private patios and the ocean breezes are accessible by way of design. Breath in your next adventure. The electric bike calls for you to take a scenic ride by the beach. The atmosphere charms with a vintage Airstream revealing stories from the past. Located within the iconic El Caminate, are three outdoor eating areas. Imagine enjoying an artisanal crafted cocktail at sunset on the rooftop ocean view bar or savoring a delicious dinner after a day of play.
This position will be directed and supervised by the General Manager. Lifestyle and luxury experience prefered but not required. The primary responsibilities for this position will be focused on making sure the customer service and overall vibe of the hotel is on point as well as operational tasks and supervising others in their operational assignments including direct management of the front office department. This role is also responsible for overseeing the smooth and efficient processing of accounting related information. Must have strong financial understanding and financial experience is preferred.
The Operations/Finance Manager OEM may function to support a number of areas at the property including: Finance, Housekeeping, Engineering/Maintenance F&B Bell staff Front Office and Banquets.
Management level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
Responsibilities
QUALIFICATIONS:
- At least 3 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 1 to 2 years' experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 2 years of experience in a Rooms or F&B department at a Hotel.
- Previous supervisory experience required.
- Must be proficient in Windows Operating Systems
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high-pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Must be able to convey information and ideas clearly.
RESPONSIBILITIES:
- Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality’s dress code and wearing a nametag when working (per brand standards)
- Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid.
- As applicable to the hotel ensures the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments. Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
- Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
- As applicable to the hotel assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
- Participate in required M.O.D. coverage as scheduled.
- Ensure that training in service standards is taking place in each department using the steps to effective training.
- As needed assist the General Manager in recruiting hiring and training for Guest Services based on occupancy
- Participate in weekly meetings with Front Desk to address oversell settings and react accordingly
- Assist in creating a positive team-oriented environment that focuses on the guest through employee development and motivation.
- Assist the Department Head or General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.
- Ensure that employees are at all times attentive friendly courteous and efficient in their interactions with guests management and all other employees.
- Be familiar with S.O.P.’s in all Operations departments.
- Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
- Ensure that all employees receive fair and equitable treatment according to Aimbridge Hospitality S.O.P.'s.
- Complete required corporate training modules and become certified to train those as required.
- Generally a promotional opportunity will require relocation to another property.
- Be in the public areas during peak times greeting guests and offering assistance as needed.
- Maintain procedures for handling of the hotel safe specifically with regard to security
- Attend all scheduled meetings that take place on the property when you are scheduled.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
