What You Get To Do:
In this role, you will be the driving force behind our customer experience and daily operations, serving as the reliable first point of contact for prompt service via phone and email. You will keep our business moving by prioritizing multiple requests, executing precise order entry to meet our same-day shipping goals, and maintaining clear, concise documentation of every interaction.
Beyond daily order management, you get to act as a cross-functional collaborator—partnering with Distribution, Accounting, Supply Chain, and Manufacturing to resolve shipment hurdles and guarantee on-time deliveries.
Here is what you get to do:
- Performs order entry according to standard operating procedures and the Company's same-day shipping goal
- Responds to customers promptly via phone and email
- Documents conversations concisely yet with enough detail that others can understand what transpired upon review
- Effectively responds to and prioritizes multiple requests for service from customers and colleagues alike
- Collaborates with the Distribution Center, Accounting, Supply Chain, Manufacturing, etc. as directed by the Leadership team
- Provides training and guidance to the Order Management Specialists
- Interacts and engages with Operations and Shipping departments to resolve shipment issues and ensure orders and products are shipping on time and accurately
- Proactively communicates issues back to management and follows order management processes
- Assist in developing workflow improvements, including processes
- Appropriately escalate more complex and/or sensitive customer issues to the Leadership Team
- Perform other duties as assigned
You Have a Unique Combination of Skills, Talents and Mindset, Including Many of the Following:
- High school diploma/GED, or equivalent experience and training are typically required
- Minimum of two (2)years of order entry and customer service experience in a complex environment, while contributing in a growing capacity
- Order entry experience is preferred, but not required
- Enjoys order entry and has very strong data entry skills
- Self-motivated with a knack for being meticulous/detailed oriented
- Thrives in a fast-paced environment; learns and synthesizes information quickly
- Is adaptable and flexible
- Is a dependable professional who has great attention to detail
- Works quickly and efficiently with a high degree of quality
- Is comfortable on the phone
- Has excellent follow-up, organizational, and time management skills
- Ability to multitask and work under pressure
- Ability to analyze a problem, solicit input to seek alternative solutions, and recommend/implement solutions
- Capability to engage in constructive conflict resolution
- Strong verbal and written communication skills
- Strong analytical skills to identify and resolve workflow problems
- Experience collaborating and communicating with sales leaders across the organization
- Excellent written and verbal communication
All your information will be kept confidential according to EEO guidelines.
The Perks and Benefits:
- Medical, Dental, Vision, Life/AD&D, Short Term and Long Term Disability Insurance (100% PAID by employer), available first of the month, following the date of hire
- Company-matched 401(k) Plan, at 5%, no vesting schedule
- Paid Time Off (PTO)
- Volunteer Time Off (VTO)
- Three Paid Flexible Holiday per year
- Seven Paid Holidays
- Pre-Tax Flexible Spending Accounts (FSA) and Health Savings Account (HSA) - $200 annual employer contribution
- Career Development Plan Program
- Discounted Corporate Gym Membership at South Reno Athletic Club
- Tuition Assistance
- Employee Discount
- Monthly Birthday Lunch Celebrations
- On-site Snacks and Beverages
- Employee Referral Bonus Program
About Us:
Visit us at www.elementalbrands.com or call 877-564-5051.
