Business Manager

Own and lead ELEMIS’ #1 UK & Ireland store This is a rare opportunity to take full ownership of our highest-performing UK&I location at Kildare Village — leading a high-volume, premium retail environment with both retail and treatment revenue streams. At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp, combining cutting-edge science with natural ingredients to deliver exceptional skincare and spa experiences worldwide.

The Opportunity

As Business Manager, you will run your store like your own business — driving commercial performance, elevating client experience, and leading a team of 7 to deliver best-in-class results. This role is ideal for a commercially driven Store Manager or Flagship Manager who thrives in a fast-paced, premium retail environment. At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp.

Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S., and a growing international footprint. Our award-winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high-touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.

As a Business Manager, you will lead and inspire your team to deliver exceptional sales performance and luxury client experiences. Taking full ownership of the ELEMIS store, you will drive growth across treatments and retail through strong leadership, strategic thinking, and meaningful relationship building. Own your business Take full accountability for overall store performance, ensuring targets are consistently achieved or exceeded Analyse sales data to identify trends, opportunities, and actions to drive growth Develop plans to increase footfall, retention, and average transaction value (ATV) Lead and develop your team Inspire, coach, and develop a high-performing team aligned to ELEMIS Flagship standards Conduct regular 1:1s, performance reviews, and structured development plans Foster a culture of continuous learning through training, coaching, and product education Monitor engagement, motivation, and performance, addressing opportunities proactively Create effective rotas that balance business needs with development opportunities Deliver treatment excellence Champion exceptional treatment standards aligned to luxury spa expectations Support smooth day-to-day operations of treatment spaces Ensure the highest standards of hygiene, professionalism, and compliance Oversee the end-to-end client journey, driving satisfaction, retention, and loyalty Monitor KPIs, feedback, and usage to continuously improve treatment performance Build and nurture relationships Deliver exceptional consultations and personalised client experiences Drive a strong clienteling culture with follow-ups and tailored skincare journeys Plan and execute events and activations to grow engagement and brand awareness Build strong partnerships with Flagship stakeholders, acting as a trusted brand ambassador Identify opportunities to enhance visibility, collaboration, and commercial success Drive store and brand excellence Maintain premium standards across merchandising, presentation, and hygiene Oversee stock management, audits, and accurate product handling Lead promotional activity and in-store initiatives to maximise brand impact Work sustainably and responsibly Embed ELEMIS sustainability goals into all operational decisions Support initiatives that reduce waste and environmental impact An experienced leader within a target driven environment  Commercially driven with a proven track record of delivering results Skilled in coaching, developing, and motivating high-performing teams Confident using data and insights to drive decision-making Passionate about delivering exceptional client experiences A strong relationship builder, able to influence stakeholders at all levels Highly organised with excellent operational and planning skills Committed to inclusivity, collaboration, and continuous improvement Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands Enhanced parental leave policies Income Protection and Life Assurance 27 days holiday plus your birthday off Company pension scheme Employee Assistance Programme Cycle to Work Scheme, Season Ticket Loan, and service awards Structured leadership and product training programmes Ongoing development and career progression opportunities A supportive, inclusive environment where you can thrive The opportunity to make a visible commercial and leadership impact Our People Commitments   Justice, Equity, Diversity and Inclusion are central to our People Strategy.

We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.  We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams.  We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately.

Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.