SBHC Patient Access Representative

Position Summary:  

The Park SBHC Patient Access Representative is the first point of contact between the students and their families and our School Based Health Center, with responsibilities for supporting the students and their families either in person or via the phone, offering a professional invitation to our clinic while upholding the ASQ (Access, Stewardship, and Quality) pillars. This will include scheduling, patient outreach, and the coordination and integration of care across all three service lines (medical, dental, and behavioral health).

The primary work location will be in Fairplay, CO, at the Park County School District, but this position will assist at other SBHC locations.

Essential Functions:  

• Operations: Transitioning patients from the point of contact to their appointment through to patient checkout while maximizing patient scheduling opportunities and attending to operational flow and patient needs.  
• Screen all new and established patients for eligibility for all School Based Health Services.
• Patient Appointment Preparation: Ensure patient records are ready for the appointment. Gather required paperwork and update demographics, insurance, and enrollment for accurate records completion in the Electronic Records system. 
• Responsible for filling schedules, scrubbing, and making reminder calls for Park County School District. 
• Collect payment and complete end-of-day reconciliation.
• Participate in school and community events, including but not limited to back-to-school nights, school registrations, and SBHC immunization clinics.
• Lead and participate in team huddles.
• Provide administrative support for integrated care.
• Other duties as assigned by the SBHC manager.

Additional Requirements:

• All jobs at ECH are impacted by various grants, which are necessary for our sustainability. Serving in this role entails direct responsibility for those grants, which are vital to their success and continuation.
• Complete all the required training as designated by HR and the position supervisor.
• Adhere to all organizational policies and those outlined in the ECH Employee Handbook.
• Comply with all ECH Vaccine Mandates.
• Willingness to travel and work at other ECH locations as determined by the supervisor.
• Comply with all applicable Credentialing and Privileging requirements in a timely manner.
• Embrace the ECH Mission and Vision and agree to work within the ECH Guiding Principles and the principles set by the position supervisor.

Qualifications:    
To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

Education/Experience:  

Must-Haves to be successful:

• Associate's or bachelor's degree or equivalent work experience.
  Proficient customer service skills, preferably in healthcare, but not required.
• Strong written and verbal communication skills.
• Basic knowledge of digital systems (including Microsoft Office Suite) is required.
• Critical level of attention to detail, organizational skills, and time management.
• Ability to read, write, and speak the English language.

Nice to Haves:

• Ability to speak the Spanish language preferred (bilingual).

Work Environment:  
The work environment is in a healthcare setting, which can be fast-paced and involves direct patient care and collaboration with healthcare professionals. The environment is primarily clinical, but the individual may work in a clerical setting. Many of our patients with chronic disease have a minimal level of health literacy and a significant number of barriers to accessing health care. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. The noise level in the work environment is usually moderate.  

Physical Demands:
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.