Southern Marine Supply is seeking a reliable and customer-focused Customer Service Associate to support our marine supply store in Fort Lauderdale. This role is the first point of contact with customers and plays a key role in providing fast, accurate service to marine professionals, contractors, and boat owners. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced marine supply environment.
Key Responsibilities
- Greet customers and provide knowledgeable, professional assistance at the counter and over the phone
- Assist customers with product selection, availability, and basic technical questions related to marine parts and systems
- Process sales transactions, invoices, and payments accurately
- Manage customer accounts, orders, and special requests
- Coordinate with warehouse staff to pull, stage, and verify orders
- Assist with inventory organization, restocking, and product labeling
- Handle returns, exchanges, and order discrepancies professionally
- Maintain a clean, organized, and efficient sales counter and showroom area
- Communicate effectively with vendors and internal team members to source special-order items
- Support same-day delivery or pickup requests as needed
- Usage of HubSpot, Syn7 (POS system), for invoicing, purchase orders, quotes, etc.
- Research and locate products and units using online resources for comparable pricing and access
- Follow up with customer orders and quotes to meet sales needs
