Responsibilities
POSITION SUMMARY
Responsible for safeguarding and protecting residents, staff, and visitors, including, maintaining a visible presence at the front lobby, greeting/checking identification of staff and visitors, performing routine rounds throughout facility, completing and filing incident reports as required, monitoring and responding to computer alarm systems and CCTV systems, and enforcing Center rules and safety codes. Excellent customer service and communication skills are used in all aspects of this role.
JOB FUNCTIONS & RESPONSIBILITIES
Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.
- Understands and promotes Elizabeth Seton Children’s Mission, Vision, and Core Values to ensure application with organizational policies and procedures.
- Continually strive to improve the organization’s systems and/or services.
- Make decisions as a team to fulfill our mission, share recognition, and learn from failures.
- Treat every resident, family member, and co-worker with dignity, respect, and courtesy.
- Demonstrate consistent, positive attitude with an emphasis on customer service.
- Maintain a visible presence in the front lobby.
- Check all employee identification cards.
- Announce all visitors to appropriate host, issue security passes and maintain visitor’s log.
- Route incoming telephone calls as needed.
- Coordinate front desk duties with on-duty receptionist.
- Provide overhead announcements, as required.
- Assist Transportation in coordinating drivers for pick-ups/drop-offs, as needed.
- Watch for irregularities (e.g. fire hazards, leaking water pipes, oxygen alarm systems, lights left on, malfunctions of equipment or machinery, unlocked security doors), respond to alarms sound alarms, check alarm systems and report incidents or problems to the appropriate authority and maintain/complete incident reports.
- Perform responsibilities according to facility’s Fire Safety Plan.
- Patrol areas and check doors, gates and windows for signs of unauthorized entry.
- Observe and report suspects to police, or apprehend offenders when appropriate and detain them until police arrive.
- Monitor computer alarm systems, Closed Circuit Television (CCTV) systems and communicate by radio with mobile units to attend alarms.
- Detect and report all unlawful acts of employees or patrons of the Pediatric Center.
- Other related duties as may become necessary or as directed by your supervisor, department director and/or administrator.
Qualifications
Education and License/Certifications Requirements:
- High school diploma/trade school diploma or equivalent
- NY State Security License Required
- 8-Hour Pre-Assignment Course Required
- 16-Hour On-The-Job Training Course Required
Experience
- 1 year related experience minimum, preferably in a healthcare environment.
Employee Requirements:
- Must be able to read, write, speak, and understand the English language fluently.
- Must meet or exceed all health standards and requirements for the position as established by NYDOH and all other regulatory agencies.
- Must meet the general health requirements set fourth by the policies of this Center which includes a medical and physical examination.
- Strong interpersonal and communication skills required.
- Perform tasks that may involve exposure to the resident’s blood/body fluids.
- Must be able to assist in the evacuation of residents, if necessary.
- Must be flexible to work scheduled weekends and holidays.
Working Conditions:
- Will work in a well-lighted and ventilated area.
- Will be subject to frequent interruptions.
- May be asked to work beyond normal working hours, and in other positions temporarily, when necessary.
Hourly Rate:
$21.64 hr. To $28.85 hr.
