Casino Shift Manager II

Manages and directs all operations for the Elk Valley Casino during their assigned shift toward predetermined goals and objectives, based on profit and return on investment, by performing the following duties personally or through delegation of duties to other Casino employees. May be assigned specific supervisor functions over other departments by the Floor Operations Manager or General Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be changed, added to or deleted at the sole discretion of management:

· Responsible for providing our customers with prompt and friendly service while maintaining an enriching work environment for our team. Provide an example of excellent customer service for all employees.

· Manage and direct the day-to-day operations of the Casino during assigned shift.

· Keep accurate records and generate reports on a timely basis.

· Ensure that all shifts are properly staffed.

· Oversee all employees during assigned shift to ensure that casino policies and procedures are followed.

· Be able to work flexible schedules including shifts, public holidays, weekends and peak business times.

· Enforce and review all company policies and procedures in the Casino and recommend changes for improvement to the Floor Operations Manager.

· Safeguard all assets of the Casino.

· Make recommendations to department managers regarding performance of employees and effectiveness of staffing levels.

· Assist in training of personnel in the proper performance of their duties.

· Communicate with department managers and other shift managers.

· Mediate and settle any disputes on their assigned shift, communicate any that have not been resolved to other shift managers and the Floor Operations Manager.

· Attend management meetings and inform personnel of pertinent information.

· Train new CSM as needed.