HireFT
Browse JobsHow it worksPricingSuccess Stories
    Back to jobs
    EM

    eMAG

    E-commerce

    Customer Support & Loan Admin Officer @HeyBlu

    Any, RomaniaHybridFull-time1+ yrs experiencePosted 4d ago
    All eMAG jobs

    Job description

    We’re always looking for the ones truly passionate about their work. If you are amongst them, you can rest assured there is a place for you in eMAG. We’ve grown very fast and are determined to keep doing so. What brought us here is our desire for continuous evolution and practical results. 

    More than 6000 colleagues are part of eMAG Teams. We strongly believe in people's development and therefore every year we invest more and more energy and resources to remain an organization that is constantly learning. We want to ensure that you’ll have the most talented colleagues and the proper environment to grow and achieve great results, to become what you desire on a personal and professional level. Join us, grow faster!

    Customer Support & Loan Admin Officer @HeyBlu  

    HeyBlu is a Romanian e-money licensed fintech company that aims to provide financial services to customers and merchants operating in e-commerce and digital space. Our vision is to become a reliable partner in everyday shopping experience of the customers extending their purchasing power in easy and convinient way and helping e-commerce merchants to grow their business by building a diversified financing proposition for retail and SME clients. Being a part of eMAG Group, the largest e-commerce group in Romania, HeyBlu is focusing on building financial offering for customers and merchants operating withing eMAG ecosystem by implementing “embedded finance” concept. As part of the Prosus group, we share the same purpose: „Improving everyday life for billions of people through technology”. In HeyBlu Team we build entrepreneurial, results-driven, agile, and collaborative culture based on our core values that we share accross the group: ownership, accountability, innovation, adaptability and customer focus.

    What you’ll have to do:

    • Own client comms and end-to-end case handling across:

    ✓ eMAG Marketplace finance: seller payouts/settlements, statements, returns/adjustments, disputes

    ✓ Lending (PF & SME): servicing, early settlements, data corrections, loan/credit insurance admin

    ✓ Payments: pay-ins, refunds, chargebacks, reconciliation

    • Provide L2 support to Customer Care and KYC/ teams from Dante International: triage cases, investigate issues, document root cause analysis, and coordinate with Operations, Product, and IT
    • Investigate and resolve requests and complaints received from customers individuals/SMEs and from the authorities
    • Ensure data quality and control: validate against ID/company/credit docs, correct records; manage e-/physical archiving
    • Act as safeguard CX and compliance: proactive status updates, definitive closure, KPI/SLA adherence; escalate risks
    • Contribute to the development and continuous improvement of work procedures, providing feedback to management
    • Deliver onboarding and training for new hires and provide cross-team training on HeyBlu products and applications
    • Test system functionalities impacting Operations / Loan Administration.

    How we'd like you to be:

    • With at least 1 year of experience in loan admin.
    •  With university degree or in progress.
    •  With foreign language knowledge: English; level of knowledge: fluent written/spoken.
    •  With empathetic and customer-focused skills and solution-oriented mindset.
    •  With strong attention to detail and accuracy in operational processes , supported by advanced Excel skills.
    •  With solid understanding of marketplace, lending, and payments operations.
    •  With excellent ownership, prioritization, communication and presentation skills.
    •  With ability to work cross-functionally and handle complex cases.

     #LI-hybrid #entrylevel 

    Curious to find out more about the next step in your career? Apply now and if your experience is relevant for the role you wish, we will give you a call for more details! Also, here you can find our confidentiality policy if you want to consult it.

    Job details are sourced from the employer's original posting.

    Open job posting
    EM

    About the company

    eMAG

    eMAG is a leading e-commerce retailer in Central and Eastern Europe, offering a vast selection of products ranging from electronics and appliances to fashion, home goods, and groceries. Headquartered in Romania, the company operates a marketplace platform and logistics network serving millions of customers across the region.

    View all eMAG jobsLinkedIn
    Industry
    E-commerce
    Founded
    2001
    Open roles
    38

    Interested in this role?

    Apply with HireFT

    Free to start — no card required.

    Your fit

    How well do you match?

    Sign in to see how your résumé lines up with this role.