Receptionist

1. Job Purpose

The Receptionist is responsible for creating a professional and welcoming first impression for visitors, customers, and employees. The role serves as the first point of contact for the organization by handling incoming calls, assisting visitors, and ensuring smooth communication and administrative support while adhering to company security procedures.

2. Core Responsibilities

• Greet visitors, determine the purpose of their visit, and direct them to the appropriate person or department.
• Answer and forward incoming phone calls professionally and efficiently.
• Take and relay messages accurately when required.
• Manage incoming and outgoing calls.
• Confirm appointments and meetings.
• Provide general information about the organization, services, and departments to visitors and callers.
• Ensure the reception area is clean, organized, and presentable at all times.
• Follow company security procedures, including visitor registration, sign-in processes, and access control requirements.
• Support general administrative and clerical tasks as assigned.

Educational Qualifications

• High School Certificate

Experience

• 1 to 2 years of experience in a receptionist, customer service, front desk, or administrative support role.

Skills & Competencies

• Good communication skills in both English and Arabic (spoken and written).
• Strong customer service and interpersonal skills.
• Professional appearance and manner.
• Good organizational and time management skills.
• Ability to handle multiple tasks and prioritize work effectively.
• Attention to detail and accuracy in record-keeping.
• Ability to maintain confidentiality and professionalism at all times.

About Us

Emarat is a multi-channel power and energy company with a much-loved network of service stations and fuel depots across Dubai and the Northern Emirates. We meet the day-to-day petrol and LPG needs of millions of people while also helping to keep the engines of Industry running with fleet solutions, aviation fuel and commercial fuel services.

The Emarat brand has earned its reputation for providing great value and high-quality products and services – which is why you can expect the expected, every time.

Our network spans right across the north of the UAE, from Dubai to Ajman, and from Fujairah to Sharjah, plus many other locations in between. Service and quality are incredibly important to us, which is why we are proud to provide our customers with high-quality fuel, lubricants, state-of-the-art car washing facilities, best-in-class terminalling, bulk fuel logistics and great franchise opportunities for ambitious businesses.

Oh, and we also serve superb freshly-ground Arabicca coffee for anybody with a taste for the real thing.

All our colleagues – from the barista to the car mechanic – are fully trained in how to deliver great customer service. We operate ethically and to the highest international and national HSE standards, making sure that employees, customers and business partners are happy and safe at Emarat.