Security & Safety Officer-Night

Job Summary

Join the team at the Embassy Suites by Hilton, Portland Washington Square…recognized as one of the “100 Best Companies to Work for in Oregon,” for 2022 and 2023; we are also one of the “100 Best Green Companies to Work for in Oregon,” also for 2022 and 2023.  A supportive and rewarding experience awaits you. Teamwork. Fun and Respectful Work Environment. Culture of Caring. Career Opportunities. Competitive Service Drive. These themes passionately describe the Associates of the Embassy Suites by Hilton, Portland-Washington Square.

All Associates receive: a competitive wage, full benefits package (for full-time positions), free lunch, free parking, discounted hotel room program, bus line at our front door, and a location next to the Washington Square Mall. Embassy Suites by Hilton, Portland Washington Square is a proud member of the Evolution Hospitality family of hotels.

The Security & Safety Officer-Night is responsible for providing protection for hotel guests, employees, and property during the overnight hours. They are also responsible for providing guests with a sense of comfort and well being by maintaining a level of visibility, to include: regular perimeter checks, stationing in the base office for security, monitoring Associate entrance, and Front Desk presence.  Hours vary, approximately, from 8pm-4am and 4pm-12am, plus other shifts depending on business demands.

Responsibilities

QUALIFICATIONS:

• High School diploma or equivalent
• Prior security experience (hotel or a related field preferred)
• Certificate of Completion in Safety and Security Training (valid DPSST certification)
• CPR, First Aid and Heimlich maneuver Certified

RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Answer phone and dispatch in a timely manner in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk/Night Auditor at all times.
• Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
• Maintain and review daily activity log.
• Maintain confidentiality with respect to guest and Associate incidents.
• Hold briefing with Guest Services staff both at the beginning and end of shift.
• Open secured areas for authorized personnel; checks ID of visitors/Associates as necessary.
• Maintain an awareness of legal limitations of position (i.e. local ordinances state ordinances etc.).
• Assist guests to their rooms or help guests enter their rooms.
• Investigates room thefts auto accidents/thefts and assault complaints for guests (not for Associates); serves as the first responder partnering with Department Head/Hotel leadership to write the incident report.
• Assist outside agencies as necessary.
• Provide escort.
• Assist HR/MOD with responding to Associate altercations.
• Assist with intoxicated guests.
• Be knowledgeable about hotel and guestroom locking systems.
• Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
• Challenge suspicious persons.
• Conduct rounds checking for safety hazards checking lights and door locks and picking up items left on the property.
• Assist during medical emergencies administering First Aid/C.P.R/Heimlich maneuver as necessary.
• In partnership with Department Head/Hotel leadership completes Incident/Accident Reports in a clear and concise manner.
• Receive deliveries; deliver requested items to guest rooms as needed.
• Assist Front Desk with Express Check-outs newspaper delivery and with van runs as requested or applicable to the needs of the Hotel.
• Handle items for “Lost and Found” according to the standards.
• Works special functions attends meetings and/or performs other duties as required.

Property Details

Located just a few steps from the Washington Square Mall, the Embassy Suites by Hilton Portland Washington Square located in Tigard, Oregon is our guest ideal basecamp for a getaway to the greater Portland area. Guest can kick back and relax in a spacious hotel room conveniently located just a few steps away from the Washington Square shopping mall!

Our hotel rooms in Tigard offers all the comforts of home so that guest can fully enjoy their stay. Each room comes fully equipped with two flat screen televisions, cozy beds to carry guest off to sleep, and complimentary wireless internet access for Hilton Honors members.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan